What are the responsibilities and job description for the Quality Control Manager position at Ripple Fiber?
Quality Control Supervisor | Ripple Fiber
We are looking for a QC Manager to join our growing team in the Gastonia/Hickory/West NC area.
About Ripple Fiber
Our mission is to provide access to the best internet for life, while bridging the digital divide, using advanced technology aimed at improving people’s lives. Our technology has proven successful in other countries around the world and has provided ease of access to more opportunities from an education, entertainment, and employment perspective.
We have achieved the above by providing faster, more stable fiber internet connection, providing each user with their own bandwidth without needing to share with anyone else. Simply put, the capacity of fiber is a lot faster than copper and is the internet of the future.
Our aim is to provide this internet access to over 3 million homes over the next 7 years, across various states.
About our culture
We are a dynamic fast growing, fast paced, innovative company filled with ambitious, self-starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development.
About the role
The QC Manager is responsible for ensuring the highest quality standards in the installation, maintenance, and repair of our fiber optic network. This position is crucial for maintaining the integrity and reliability of our service and enhancing overall customer satisfaction.
Responsibilities:
- Inspect jobs and/or worksite restoration to ensure quality work performed by employees and subcontractors meets quality expectations, customer standards and contract requirements
- Read and interpret utility maps / prints to identify the type and size of underground utilities
- Operate different electronic detection equipment, to locate and mark under-ground facilities within prescribed accuracy limits
- Contact Subcontractor for follow up on jobs (Daily)
- Coordinate activities with crews, subcontractors, Safety, and field management
- Assist with resolution of customer/homeowner complaints
- Performs other duties as necessary
- You will provide frequent and ongoing feedback to the OSP Manager to improve quality results and reduce damages.
- Performs field audits by working with operations supervisors, managers, and field partners to prevent potential damages.
- Performs field audits for accuracy of marks and compliance with applicable state laws, regulations, and contractual obligations per clients.
- Conduct root cause analysis on quality failures.
- Complete all applicable forms and documents required for the auditing and investigation processes, and communicate audits and investigation findings with quality assurance and operations management.
- You will perform quality assurance ride-along with field technician upon Operations Manager request.
- You will provide frequent and ongoing feedback to the OSP Manager to improve quality results and reduce damages.
Qualifications:
- Prior experience within the Telecommunications or Utility Construction/Maintenance industry (preferred).
- Prior experience with installation/repair/maintenance and the location of underground utilities (preferred).
- Able to read and interpret utility maps to determine the presence of underground utilities, as well as blueprints to ensure work performed is according to contract requirements.
- Able to maintain positive working relationships with others, both internally and externally.
- Proficient with computer skills.
- Strong written and oral communication skills required.
- Valid Driver’s license required.
We offer a competitive salary, comprehensive benefits package (including 401k packages), various perks and opportunities for growth and development. If you believe you are a fit from a role and culture perspective, please submit your resume, along with a cover letter for consideration.
Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.
