What are the responsibilities and job description for the Instructional Developer position at Rippling?
About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every workforce system to a single source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employee’s payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).
About The Role
As an Instructional Developer on Rippling's Customer Education team, you’ll use your skills in instructional design and multimedia development to create engaging eLearning content for our clients. With Rippling investing significantly in customer experience, your role has an incredible impact on the future of the company and our ability to effectively and efficiently train our growing customer base with on-demand digital training.
In this role, you’ll specialize in creating a library of engaging product training videos, interactive hands-on exercises, and related eLearning content for both domestic and global audiences.
What You Will Do
The Customer Education team is focused on building best-in-class help documentation and on-demand training materials to help our customers and their teams learn how to use every aspect of the Rippling platform and our products to be successful. Whether it's a tutorial, troubleshooting FAQ, training video, or hands-on simulation, the Customer Education team creates a variety of educational materials that drive product adoption and customer success across our products, services, and global audiences.
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary benefits equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
The pay range for this role is:
84,000 - 147,000 USD per year(US Tier 1)
75,600 - 132,300 USD per year(US Tier 2)
71,400 - 124,950 USD per year(US Tier 3)
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every workforce system to a single source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employee’s payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).
About The Role
As an Instructional Developer on Rippling's Customer Education team, you’ll use your skills in instructional design and multimedia development to create engaging eLearning content for our clients. With Rippling investing significantly in customer experience, your role has an incredible impact on the future of the company and our ability to effectively and efficiently train our growing customer base with on-demand digital training.
In this role, you’ll specialize in creating a library of engaging product training videos, interactive hands-on exercises, and related eLearning content for both domestic and global audiences.
What You Will Do
- Build and manage a library of product training videos and hands-on exercises that teach end users how to use the various tools and features of the Ripping platform.
- Become a product expert on the Rippling platform who can develop training assets independently and collaborate with other SMEs to build more advanced training videos and walkthroughs.
- Set up demo accounts with project data that can be used to create training content for different types of users (e.g., admins, employees, contractors, etc.) and use cases based on product, country, and service levels.
- Use A/V software tools (e.g., Adobe Creative Cloud, Canva) for video editing and post-production.
- Standardize an intake form and process for effective collaboration with SMEs to streamline the development process using storyboard templates.
- Develop and manage an efficient QA process for creating and updating assets based on insights from SMEs and customer feedback.
- Bachelor's degree or equivalent practical experience/training
- Minimum 3 years of experience in a instructional development role focused on end-user documentation for a B2B SaaS platform or product suite
- Experience using eLearning tools such as Adobe Creative Cloud, Articulate, Camtasia, Captivate, DAP software, or similar eLearning development tools
- Strong technical aptitude with an ability to quickly learn new software and technical subject matter
- Adept at creating thoughtful and succinct outlines and storyboards for delivering consistent, structured, and repeatable training content with clearly defined learning objectives and measurable outcomes
- Strong writing and grammatical skills; content is clear, succinct, and logical
- Strong organizational and project management skills; ability to manage expectations, prioritize workloads, and maintain focus
- Grit; a sustained history of hard work and perseverance
- Curiosity; a bias to constantly question, dig deeper, and learn
- Nice to have:
- Experience delivering ILT/VILT for a B2B SaaS product, including the development of related curricula
- Experience creating content for international audiences and localization workflows
The Customer Education team is focused on building best-in-class help documentation and on-demand training materials to help our customers and their teams learn how to use every aspect of the Rippling platform and our products to be successful. Whether it's a tutorial, troubleshooting FAQ, training video, or hands-on simulation, the Customer Education team creates a variety of educational materials that drive product adoption and customer success across our products, services, and global audiences.
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary benefits equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
The pay range for this role is:
84,000 - 147,000 USD per year(US Tier 1)
75,600 - 132,300 USD per year(US Tier 2)
71,400 - 124,950 USD per year(US Tier 3)
Salary : $71,400 - $147,000
