What are the responsibilities and job description for the Community Association Portfolio Director position at Rise Association Management Group?

Company Vision

RISE Association Management Group is the best-in-class provider of property services for Texas homeowners' associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We're an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We're thought leaders, innovators, and problem solvers. Whatever the issue : we have an expert under this roof who can solve it. We're a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we're looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.

We are problem solvers and business managers who just happen to be in the business of community association management. Together, we're capable of so much more. Together, we RISE.

Our Core Values :

Honoring Commitments
Precision
Unquenchable Curiosity
Stewardship
Being a Great Partner
Inspire Others with Your Attitude
Finding A Way, despite any obstacles
Taking Ownership

Job Title : Community Association Portfolio Director

Location : Rise AMG Corporate Office

Schedule : Monday - Friday, 8 : 00 AM - 5 : 00 PM (additional hours as needed)

Compensation : $80,000-$90,000

Position Overview :

We're looking to hire an eager, curious, and effective Portfolio Director to join our growing team. As a Portfolio Director with RISE, you'll provide management, direction, and leadership to ensure a team of Community Association General Managers to help lead their clients to success. This role is accountable to our clients to deliver the "RISE Difference" and to our team of managers to lead the way by overseeing all aspects of our service delivery. You'll need to be a dynamic leader capable of managing a team, maintaining strong client relationships, creative problem-solving, and maintaining a strong culture of service and accountability. You'll establish goals and provide direction and planning to achieve them, and administer the day-to-day operations of the Associations which include facility, financial, and administrative management. This position requires great leadership and communication skills, an understanding of financials, property management, and community association fundamentals. This role also requires a "find a way" mentality, a strong work ethic, and the ability to work in a fast-paced environment with many competing priorities. This role is a member of our leadership team and interfaces with clients regularly. Evening meetings with clients are routine in this role and are expected often.

Key Responsibilities :

Performance Management of Team

Performance management of all direct reports.

Influences and mentors' team.

Develops and leads with participatory involvement portfolio team meetings, all team meetings, and individual manager touch-base meetings.

Uses internal and external organizational development tools, resources, and leadership teams to stabilize the retention of staff members and develop career paths for those that desire growth.

Provides ongoing training and development of team members and ensures implementation of best practices and company policies. Must be able to train on financial fundamentals and general property operations.

Uses Company tools, policies, and philosophies in the job, and integrates to the team and staff.

Operations Management

Ensure compliance with the RISE Way at all locations including the use of standard procedures, adherence to policies, and appropriate use of tools and programs by staff in the day-to-day management and operations.

Provides financial and operational leadership to clients, and functions as a consultant to help achieve stated objectives.

Reviews monthly Board of Directors packet prepared by staff for content and structure.

Attends board and membership meetings proactively, in an effort to mentor managers, create and maintain relationships with board members, and ensure client retention.

Reviews any mass mailings to the membership (budget information, newsletters, election information, etc.) produced by staff supervised.

Monitors compliance with the Texas Property Code and other applicable laws for accounts managed by the team.

Client Relationship Management

Build and maintain strong client relationships.

Assisting clients to further their goals and ensure our clients are happy and successful.

Provides five-star customer service at all times by attending to all calls and messages within a twenty-four (24) hour period.

Mentors the Association Manager with respect to resident portals, property inspections, financial reporting, leadership, Board and committee relations, and contracts.

New Account on-boarding.

Required Skills, Knowledge, and Experience :

Strong leadership and management skills.

At least 4 years of experience in a leadership role with direct reports.

At least 2 years of experience in community association management.

General understanding of basic accounting principles.

Proficiency in Microsoft Office Suite and strong data entry skills.

Professional communication skills (phone, interpersonal, written, verbal, etc.).

Proven Ability to grow and develop team member's path to success.

Proven track record of board relationship development.

Education / Certification Requirements :

Bachelor's Degree from an accredited university preferred. High School Diploma or equivalent experience.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

FLSA Status : Exempt

Status : Full-Time

Physical Requirements :

Ability to lift up to 20 lbs.

Majority of work will be seated, but requires standing, walking, and sitting throughout the day.

Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Compensation and Benefits :

Benefits

20 Days of PTO per Year 11 Paid Holidays

Group Health (75% ER Paid)

Life & AD&D Insurance

Available Dental, Vision, Short Term Disability, etc.

401(K) Plan

Pay : $80,000-$90,000

Why Join Rise AMG?

At Rise AMG, we believe in fostering growth and creating a supportive environment where employees can thrive. As a Rise employee, you will have the opportunity to lead, solve problems creatively, and make a tangible difference in a vibrant community.

Ready to take the next step in your career? Apply now to join the Rise AMG team and be part of a company dedicated to excellence in property management.

Salary : $80,000 - $90,000

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