What are the responsibilities and job description for the Customer Service Representative- Food Manufacturing position at Rise Baking Company?
Job Purpose
Professionally and accurately manage customer orders from receipt to invoice, ensuring orders arrive on time and in full.
Essential Functions
Professionally and accurately manage customer orders from receipt to invoice, ensuring orders arrive on time and in full.
Essential Functions
- Manage orders from receipt to the point of invoicing, ensuring each order has accurate manufacturing lead time, shipping method, pricing, and, if required, customer confirmation
- Review shipped orders daily and prepare for invoice the same or next day after being released from the warehouse including final review of order details; proactively communicate to customer or contact anything that may impact how their order is received, e.g., shorts or delays
- Promptly communicate both verbally and in written form with customers, brokers, and sales managers regarding any short or service concern
- Manage inventory for discontinued stock (obsolescence)
- Foster positive relationships with customers, brokers, sales managers, logistics service providers, and all internal and external partners
- Research and investigate issues, find root causes, and develop proactive solutions to prevent recurrence
- Comply with all food safety requirements, training, policies, and procedures
- Perform other job-related duties as assigned
- Associate’s degree and/or 3 equivalent years of work experience
- Customer service experience including transportation planning and working with 3PL service providers
- Experience in food manufacturing as well as retail and foodservice distribution channels preferred
- Strong computer skills including Microsoft Office with advanced skills in Excel; experience with SAP desired
- Professional demeanor with strong written and verbal communication skills
- Ability to identify and resolve problems with a willingness to collaborate as needed to address and implement solutions
- Ability to effectively communicate with multi-level personnel as well as customers and their representatives
- Ability to work cross-functionally, convey complex issues, and maintain confidentiality
- Ability to organize, manage multiple priorities, maintain high attention to detail, and meet deadlines in a fast-paced environment
- Ability to think quickly and handle frequent change
- Self-motivated, goal oriented, quality driven, and capable of working independently
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