What are the responsibilities and job description for the Rise Patient Advocate position at Rise Community Hospital Llc?
Employee Name:
Job Code/Title: Rise Patient Advocate
Department Name: Service Line Partner
Reports To (Title): Rise Program Director
FLSA: Non-Exempt
Summary: Rise Patient Advocates will be responsible for interviewing patients, identifying care problems, making referrals to appropriate healthcare services, directing patient inquiries and complaints, facilitating satisfactory resolutions
Essential Functions:
A: Job Specific
- Creating long term relationships with patients to ensure their success
- Supporting patients through the treatment process
- Communicating with clients and families to ensure they are following through with treatment plans
- Following up with patients post discharge and documenting all encounters to track their recovery
- Maintaining client records and treatment reports
- Resolving any complaints by listening to patients and their families
- Collaborate with the onsite treatment team to ensure that they are receiving the resources that they need
- Facilitates weekly alumni recovery meeting
- Organizes alumni events within the community
- Being active in the recovery community and meeting with alumni on a regular basis based on treatment plan
- Help monitor all incoming calls and emails for the admissions workflow and look for ways to improve productivity and conversion rates
- Capable of advising callers on the treatment process and position potential clients past their barriers to treatment
- Help provide phone coverage and conduct pre-assessments over the phone
- Verify insurance benefits of potential clients
- Schedule intakes and assist clients with understanding their insurance benefits.
- Collaborate with other members of the team to ensure potential referrals and calls are proactively responded to, triaged and assessed for admission
- Upon initial contact, provide information to clients and families in order to help them decide about treatment, prepare for admission, and what they can expect to encounter
- Maintain knowledge of Rise service offerings.
- Responsible for preparing and serving patient meals and supplemental nourishments to patient.
B: Company Specific
- Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty.
- Completes annual health, safety, and education requirements. Maintains professional growth and development.
- Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
- Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age-appropriate care to the patient population served.
- Reports to work on time as scheduled; adheres to policies regarding notification of absence.
- Attends all mandatory in-services and staff meetings.
- Represents the organization in a positive and professional manner.
- Complies with all organizational policies regarding ethical business practices.
- Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
Maintains current licensure/certification for position, if applicable.
- Consistently demonstrates Guest Relation’s skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.
- Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.
- HIPAA: Conduct job responsibilities in accordance with HIPAA privacy laws, follow hospital policy in provision of patient confidentiality. Able to identify patient confidentiality issues and reports to proper hospital personnel immediately.
- Compliance: Conducts job responsibilities in accordance with standards set forth in Rise Community Hospital Code of Conduct, Rise Community Hospital policy and procedures, applicable federal and state laws, and applicable standards.
- Employee must maintain a courteous and respectful attitude toward fellow employees, staff, contractors, vendors and the public at all times. Employee must avoid loud, profane, or unprofessional language at all times during the performance of duties. It is immediate grounds for termination if Employee engages in misconduct or is incompetent or negligent in the proper performance of duties or is disorderly, dishonest, intoxicated, or discourteous.
DESCRIPTION OF PHYSICAL DEMANDS AND WORK ENVIRONMENT
Show the amount of time spent on-the-job in the following physical activities by checking the appropriate boxes below.
¾ Amount of Time ¾
None
Occasionally
up to 1/3
Frequently
1/3 to 2/3
Constantly
2/3 or more
Stand:
x
Walk:
x
Sit:
x
Talk or hear:
x
Finger, handle or feel:
x
Push/Pull:
x
Stoop, kneel, crouch or crawl:
x
Reach with hands and arms:
x
Taste or smell:
x
This job requires that force be exerted by weight being lifted, carried, pushed, or pulled. Show how much and how often by checking the appropriate boxes below.
¾ Amount of Time ¾
None
Occasionally
up to 1/3
Frequently
1/3 to 2/3
Constantly
2/3 or more
Up to 10 pounds:
x
x
Up to 20 pounds:
x
Up to 50 pounds:
x
Up to 100 pounds:
x
> 100 pounds:
x
This job has special vision requirements.
Check all that apply.
q Close Vision (clear vision at 20 inches or less)
q Distance Vision (clear vision at 20 feet or more)
q Color Vision (ability to identify and distinguish colors)
q Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
q Depth Perception (three-dimensional vision; ability to judge distances and spatial relationships)
q Ability to Adjust Focus (ability to adjust eye to bring an object into sharp focus)
xNo Special Vision Requirements
- This job has special hearing requirements.
Check all that apply.
xAbility to hear alarms on equipment
xAbility to hear client call
xAbility to hear instructions from physician/department staff
WORK ENVIRONMENT
This job requires exposure to the following environmental conditions.
Show the amount of time by checking the appropriate boxes below.
¾ Amount of Time ¾
None
up to 1/3
1/3 to 1/2
2/3 and more
Blood, body fluids, or tissues
x
Latex
x
Fumes or airborne particles
x
Toxic or caustic chemicals
x
Outdoor weather conditions
x
Extreme cold or heat (non-weather)
x
Wet, humid conditions (non-weather)
x
Risk of electrical shock
x
Work near moving mechanical parts
x
Risk of radiation
x
Vibration
x
Loud Noise
x
Other:
Other:
Qualifications:
Education: High School diploma or equivalent
Licenses/Certification: BLS; Food Handler Certification
Experience:
- Experience and direct contact with clients with behavioral or substance abuse disorders.
- Strong working knowledge of behavioral theory and applied behavior analysis.
- Understanding of the characteristics and behaviors associated with disorders.
- Good communication skills, both verbal and written.
- Ability to handle intense emotional situations.
- Ability to apply behavioral and treatment principles.
- Strong interpersonal skills.
Excellent stress management skills
Knowledge/Skills/Abilities:
- Excellent oral and written communication and interpersonal skills.
