Director of Patient Services

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Director of Patient Services (DPS) will be responsible for directing and overseeing all aspects of clinical operations and clinical quality for RiseBoro’s Homecare and Assisted Living Program services. The responsibilities will include providing daily oversite of clinical staff and delivering clients services for the Licensed Homecare and Assisted Living Programs. In addition, the DPS will oversee and ensure compliance for clinical operations and services are aligned with NYS and Federal guidelines and regulations. Oversee clinical staff including staff development and tracking clinical progress and outcomes.  The Director of Patient Services would also coordinate services that reflect RiseBoro’s mission, vision and values.

Specific responsibilities include:

• Supervise all nurses and paraprofessionals
• Collaborate with physician, family and patient to ensure safe discharge plan is understood and executed by all parties involved
• Advocate with physician and contracts for approval of additional service hours as identified for patients in need
• Ensure that 24/7 services are fully supported by appropriate supervision at all times
• Assign and monitor case loads
• Review and approve all initial client files/paperwork
• Assign and monitor visits to clients
• Promote staff development and oversee Inservice training content
• Provide regular update reports to Administrator
• In collaboration with the Nursing Supervisor, develop a Plan of Care for each client
• Implement and approve methods and procedures for client care that ensure a high quality of care
• Communicate with CASA office regarding any inquiries when required
• Participate in Agency meetings and committees, or external conferences, as directed by the Administrator.
• Participate in staff meetings as directed by the Administrator
• Collaborate with the Agency Administrator regarding policies relevant to patient care
• Collaborate with the Administrator to present regularly to the Quality Improvement Committee and respond to any issues identified
• Oversee the maintenance of stock PPE supplies and equipment
• Compliance and Coordination with Risk Management for relevant issues
• Collaborate with RN Supervisors in Clinical Records Review and Infection Control
• Review and follow up on all complaints, client/Home Health Aid incidents and ensure incidents are reported to Risk Management
• Cooperate with HR and Risk Management to ensure compliance with DOH/Corporate Compliance and HIPAA guidelines
• Coordinate with Risk Management on Worker’s Compensation matters
• Ensure Homecare and the Assisted Living Program receive client hospitals discharge summary
• Communicate with the CHHA regarding services provided by CHHA staff or a change in a client’s condition that requires assessment by CHHA Staff;
• Ensure proper maintenance of medical records and overall compliance with all state, federal and local laws regarding licensure and certification of staff; performs initial competency and annual field staff evaluations

COMPETENCIES

• Ability to demonstrate strong knowledge of Home Care and Assisted Living Program policies and procedures
• Strong interpersonal skills with the ability to communicate effectively
• Strong organizational and administrative skills; excellent attention to detail
• Ability to navigate a fast-paced environment
• Excellent documentation skills with the ability to meet deadlines
• Excellent assessment skills
• Strong problem-solving and leadership skills
• Strong computer proficiency using standard office software programs required, particularly Microsoft Office; ability to utilize technology in daily work; experience with web-based applications

EDUCATION EXPERIENCE

• Bachelor Degree; Master preferred

• Licensed Registered Nurse in the State of New York in good standing
• 3-5 years minimum of Nursing leadership and supervisory experience required
• Preferred but not required experience working in a LHCSA

EEOO/AFFIRMATIVE ACTION

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off, recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.

Salary : $135,000 - $155,000