What are the responsibilities and job description for the IT Support Specialist position at RiseBoro Homecare Inc.?
ESSENTIAL DUTIES AND RESPONSIBILITIES
Install, configure and troubleshoot desktop and laptop hardware, peripherals, operating system and firm business software.
Serve as the primary contact to support internal company, end users, and IT operations
Troubleshoot, analyze, resolve, and accurately documents various technical problems and resolutions (i.e. software, hardware and company specific applications)
Responsible for hardware and software inventory management and administration
Administration of Microsoft Exchange 365 and Active Directory
Assist with IT projects including new IT system implementations and upgrades
Apply analytical skills in order to solve complex technical problems and recommend alternatives
Establish and maintain effective working relationships with company staff, vendors, and IT business partners using strong customer service skills
Perform onboarding and off-boarding tasks for new employees including AD account management and computer provisioning
Provide the highest level of technical support to employees locally and remotely
Continuously document operations process to assist with maintaining knowledge base
Performs other related duties as required
COMPETENCIES
Excellent computer skills, including proficiency in using Microsoft O365, Windows 10, Active Directory, Azure AD and Group Policy Office System Center Endpoint Protection, VPN
Basic network technology knowledge (LAN / WAN and wireless)
Hardware experience must include desktops, laptops, Smartphones, printers and scanners
Ability to juggle multiple priorities, change & adapt to organizational needs as they develop
Effectively communicate complex technical issues both orally and in writing
Experience in software / hardware configuration and deployment, and systems administration
Monitoring server usage, internet service outages and IT support ticking queue
Solid technical & troubleshooting skills
Ability to work independently and as a member of a team
Strong problem-solving skills and ability to learn quickly
Must thrive in a complex, multi-stakeholder environment
Ability to lift and carry computer components up to 25 lbs. per item
Ability to quickly get up to speed and master new applications and software is critical
Exceptional hardware and software problem-solving and analytical abilities
Demonstrated proficiency with rollouts, migrations and upgrades are required
EDUCATION and EXPERIENCE
High school degree or equivalent required
2 years of IT helpdesk support experience in a professional services environment
Qualifications
It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and / or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.
