Case Management Administrator - Adult SPOA Program

ADULT SPOA CASE MANAGEMENT ADMINISTRATOR

JOB TITLE: Case Management Administrator
REPORTS TO: Kristen Crispino, LCSW, Director of Adult Services Suffolk County Division of Mental Hygiene
DEPARTMENT: Suffolk County, Department of Health, Division of Mental Hygiene, ADULT SPOA Unit
HOURS: Monday-Friday, 9am to 5pm
QUALIFICATIONS: Bachelor’s degree, or related experience required

JOB FUNCTION:
The position in the Adult SPOA is an administrative position with a clinical component. As a team member of the SPOA unit you would be processing applications for adults with mental illness seeking an array of services, including but not limited to: Assisted Outpatient Treatment, Case management and ACT services, SPA Mental Health Housing, and/or Crisis Respite housing. This requires thorough review of the application and supporting documentation; investigation of documents; case presentations; general knowledge regarding Health Homes and resources in the mental health system; general knowledge of mental health housing in Suffolk County; ensuring court-ordered Mental Health Services are in place and that the person under an AOT order is compliant with those services. In addition to linking individuals to needed services, you will also have a caseload of individuals under an active AOT court mandate, which you will be responsible for receiving, documenting and following up on weekly updates from current providers, as well as requesting and following up on additional documentation as required.

This is a very intensive program, where the work can, at times, take on an emergent need. You will need to be organized and able to complete tasks timely and efficiently. It is necessary that you possess good communication and negations skills, and feel comfortable interfacing with agency directors, psychiatrists, hospital social workers, police, and at times attorneys and criminal justice workers. You are working as part of a team that monitors hundreds of patients and is responsible to connect people to services timely. The ability to function as part of a team is essential.

ESSENTIAL FUNCTIONS:

• Processing requests and applications for adults with mental illness seeking services such as Care management or ACT services, SPA mental health housing, Crisis Respite housing, or being referred for Assisted Outpatient Treatment
• Maintain department files and track cases
• Working closely with AOT coordinator for individuals under an active AOT court order, ensuring appropriate documentation and medical records are received for these individuals in order to be certain accurate information is being provided on the court order.
• Ability and willing to assist other personnel when needed
• Coordinates work with appropriate internal and external personnel to ensure all are properly informed
• Maintains and ensure compliance of regulations, policies, and procedures

COMPETENCIES:

• Strong organization and follow-up skills
• Ability to attend to detail and function independently when needed
• Possess excellent communication skills, professional demeanor, team-orientation and ability to handle multiple tasks in a fast-paced environment
• Knowledge resources in the mental health system
• Working knowledge of Microsoft Office programs: Word, Excel, Outlook

Job Type: Full-time

Pay: $44,000.00 - $46,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $44,000 - $46,000