What are the responsibilities and job description for the Office administrator position at Rishabh RPO?
Position Title : Office 365 Jr. Administrator
Location : Washington, DC 20003 Onsite
Project End Date : 09 / 30 / 2025 (With Possible extension to next fiscal year)
Short Description :
We are seeking a highly skilled and motivated Microsoft Office 365 Junior Systems Administrator to support the Microsoft Office 365 environment and provide end-user support for Microsoft Office 365 services.
Complete Description :
Client is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the Microsoft 365environment.
The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support.
Key Responsibilities :
Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, OneDrive and Intune.
Address and troubleshoot client-side issues related to Microsoft 365, handling escalations Helps and working to resolve tickets efficiently.
Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed.
Perform bulk activations, user setup, and license assignments within the Microsoft 365 admin centre to support user on boarding and maintenance.
Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience.
Develop and deliver user training on Microsoft365 features, and create documentation to help end-users maximize the platform's capabilities.
Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation.
Qualifications :
Well versed in Microsoft 365 administration.
Experience with end-user support and troubleshooting for Microsoft 365 services.
Experience with endpoint management using various MDM services, (Workspace One, Intune)
Familiarity with Exchange Online.
Ability to follow structured migration and onboarding processes.
Strong communication skills for providing effective user training and support.
Minimum Education / Certification Requirements :
Bachelor's Degree or Equivalent Experience.
Skill Assessment : (Please include the years of experience last used and brief description on skills below, information is to be submitted along with the resume)
Skill
Required / Desired
Amount of Experience
Years Used
Working knowledge of Office 365, Active Directory, Azure Active Directory (Entra ID)
Required
3 Years
Experience troubleshooting Microsoft Office suite and account creation in AD and Entra ID
Required
3 Years
Experience with Azure AD Connect
Required
3 Years
Experience with managing Exchange and Active Directory permissions for user mailboxes, shared mailboxes, resource mailboxes and public folders
Required
3 Years
Extensive experience with supporting MS Office suite 2010, 2013 and 2016 as well as Windows 7, 8, 10, 11
Required
3 Years
Troubleshooting Outlook client connectivity issues
Required
3 Years
Troubleshooting email delivery and email routing issues
Required
3 Years
Expert-level customer service and client-facing expertise with Office 365
Required
3 Years
Experience supporting and training end users on Outlook 2010, 2013 and 2016 and configure it for new O365 service
Required
3 Years
Expert knowledge in Outlook 2013, 2013, OneDrive, Teams, SharePoint Online and O365 on-line services
Required
3 Years
Certifications : Microsoft 365 Certified : Administrator Expert
Required
Required
Last updated : 2024-11-22
