Medical Clinic Receptionist

Front Desk Receptionist (Check-Out)
Position Overview:

The Front Desk Receptionist – Check-Out is responsible for ensuring a seamless end-of-visit process for patients. More importantly, it's the first impression our patients get when they walk in our door, so making them feel like family is our gold standard approach. This role focuses on scheduling follow-up appointments, processing payments, and providing patients with necessary post-visit information. The ideal candidate will have strong attention to detail and excellent customer service skills.

Key Responsibilities:

• Check out patients efficiently and ensure they receive all necessary documentation.
• Schedule follow-up appointments, referrals, and procedures as needed.
• Collect payments, including balances, and any outstanding charges.
• Provide patients with after-visit summaries, and instructions.
• Coordinate referrals and obtain prior authorizations if required.
• Respond to patient inquiries regarding billing, appointments, and provider availability.
• Ensure all patient information is updated in the electronic health record (EHR) system.
• Maintain compliance with HIPAA and clinic policies.

Qualifications:

• High School Diploma or equivalent required.
• Previous experience in a medical front desk or billing role preferred.
• Familiarity with medical billing and payment processing.
• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.
• Proficiency in using EHR systems and scheduling software.

Required Skills:Customer Service & Communication Skills:

• Professional and friendly demeanor when interacting with patients.
• Strong verbal and written communication skills.
• Active listening to address patient concerns effectively.
• Ability to handle difficult or upset patients with calmness and empathy.

Administrative & Organizational Skills:

• Ability to multitask in a fast-paced medical environment.
• Strong organizational skills to manage scheduling, paperwork, and patient flow.
• Attention to detail when verifying patient information and processing payments.
• Efficient time management to ensure smooth front desk operations.

Technical & Computer Skills:

• Proficiency in electronic health record (EHR) systems.
• Experience with scheduling software and patient management systems.
• Basic knowledge of medical billing and insurance verification.
• Familiarity with HIPAA compliance and data security protocols.

Clerical & Office Management Skills:

• Ability to maintain a clean and organized front desk area.
• Accurate data entry and record-keeping skills.
• Experience handling phone calls, emails, and faxes in a professional manner.
• Ability to process payments, issue receipts, and balance daily transactions.

Problem-Solving & Critical Thinking:

• Ability to prioritize tasks based on urgency and patient needs.
• Strong problem-solving skills to solve the problem at the root before it gets any bigger.
• Initiative to escalate concerns to appropriate personnel when necessary.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Vision insurance

Medical Specialty:

• Allergy & Immunology
• Endocrinology
• Holistic Medicine
• Hyperbaric Medicine
• Reproductive Endocrinology & Infertility

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person

Salary : $18 - $20