What are the responsibilities and job description for the Service Support Coordinator (Graphics Production) position at Risk Strategies?
The Service Support Coordinator (Graphics Production) plays a vital role in supporting the graphics team, managing print and office supplies, coordinating shipments, and ensuring seamless office operations. This position requires a detail-oriented, organized, and proactive professional who can balance digital marketing tasks, client collateral production, and general office support.
In this role you will:
Provide Graphics & Digital Marketing Support
- Collaborate with the Graphics team on printing and shipping client and department collateral
- Track and manage deliverables using the Agency Management System and Graphics Calendar
- Create and update client Flipping Page books and QR codes through Scanova, ensuring all links are current
- Restock and control inventory for Marketing material
- Pack and ship Marketing material for client open enrollments, fairs and conferences
Support Print & Production Management
- Maintain print supply inventory, ordering from Staples and managing general office supplies
- Ensure all printers and the Fiery system are operational, coordinating service calls when necessary
- Assist staff with printer access issues and troubleshoot before escalating to service providers
- Maintain appropriate paper weight and stock levels for various printing needs
- Print, package, and distribute client materials, including Client booklets/flyers/summaries/notices and labels, Proposal booklets and renewal documents, Board meeting packets for select groups and Event or special project materials
Manage Shipping & Logistics
- Manage shipping logistics, including FedEx and other vendor accounts for pricing and label generation
- Pack and ship client collateral, ensuring timely and accurate deliveries
- Coordinate urgent shipments and drop off packages when necessary
Provide General Office Support
- Provide backup support for front desk duties, including phones, voicemail, and mail/package handling
- Calendar management, scheduling meetings and conference rooms.
- Office events and client meetings, including ordering and setting up meals, special events, and clean-up
- Assist with local client pick-up & deliveries, including proposals, renewals, office supplies and marketing materials
Perform Miscellaneous Responsibilities
- Run office-related errands such as supply pickups, event setup, and lunch orders
- Assist with office-sponsored events and meetings, ensuring a smooth experience for guests and employees
Experience we desire:
- Experience in digital marketing, graphics production, or office administration preferred
- Strong organizational and time management skills with attention to detail
- Ability to troubleshoot printers and office technology effectively
- Proficiency with Google Drive, Scanova, and digital asset management tools
- Excellent communication and customer service skills
- Ability to lift and transport office supplies and printed materials as needed, (up to 25lbs)
- Driver’s license and reliable transportation for local deliveries and errands, (up to 50miles/100 round trip). Mileage is reimbursable
Risk Strategies is the 9th largest privately held U.S. brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 200 offices and more than 5,300 employees as part of the Accession Risk Management Group family of companies.
Industry recognition includes being certified a Great Place to Work in 2023 and on the Inc. 5000 list as one of America’s fastest growing private companies. Risk Strategies is committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.
Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page:
www.risk-strategies.com/careers
.
Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies'
California Job Applicant Privacy Notice
.
