What are the responsibilities and job description for the SR NETWORK ENGINEERING LEAD position at RIT Solutions, Inc.?
Title- SR NETWORK ENGINEERING LEAD
Location Warrensville, OH
This is on-site or hybrid remote. No candidates will be considered that only want remote.
The role of the Information Technology Senior Network Engineer will be responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise data communications network. This includes the installation, maintenance, and management of all network equipment such as switches, routers, wiring, network management and diagnostic tools. Also, develops company policies and procedures to support network operations, security and integrity. This position assists in the planning of large-scale systems projects through vendor comparison and cost studies. Provide responsive support and assistance to the Service Desk associates, end users, inclusive of all business relationships for complex technical support problems, inquiries, and service requests. You will be the senior point of escalation within the IT organization locally and globally for the associates and for all customer impacting situations.
Principal Duties and Responsibilities :
Team Technical Leadership : Lead and develop a team of network engineers, providing technical guidance and support in troubleshooting and project execution. Responsible for all aspects of the
technical development of each member of the team as it relates to their defined role.
Senior Technical or Informational Customer Escalation Support Contact - Highly responsive customer support and assistance to users or business partners for technical support problems, inquiries, and service requests
Ensure the escalation of more complex problems or service requests to internal support groups and third party vendors are being performed within documented service level agreements
Technical Project Collaboration - Partner with IT project managers on
training and processes which increase and enhance the quality and efficiency of the end user community
Single point of contact for impacting situations across office environments, manufacturing plants, distribution centers and remote locations in North America.
Responsible for maintaining all North America networking diagrams and partnering with telecommunication support providers
Project Management Collaboration for new / upgrades to technology infrastructure
Service Impact Outage Handling
Maintain consolidated reporting on technology related expense
EXPERIENCE / REQUIREMENTS :
Bachelor's degree in Computer Science, Information Systems or equivalent education
Proven track record showing 10 years of full-time hands-on networking experience
CCNP certification or equivalent skills
Network or security certification such as CCSP, CCDP, CCVP or CISSP would be a plus
Expert knowledge on the following technologies : Wireless Networks, Network Routing, Wide Area Networks, Network Security
In depth understanding, of design, and implementation of Wireless LAN / MAN / WAN
Experience in telephony, load balancers, NMS, security appliances, etc.
Experience with Layer 1 network connectivity and troubleshooting and Layer 2, 3, and dynamic routing architectures
Experience with Protocols : Internet protocol suite TCP / IP, DNS, DHCP
Experience with Meraki, Juniper, F5 Solarwinds or other brands
