What are the responsibilities and job description for the Customer Service Respresentative position at RITA Corporation?
Start your next chapter with RITA Corporation!
We are looking for a Customer Service Representative to join our team in Crystal Lake, IL. This full-time, onsite role is a great way to build your skills and grow with a company that values learning and teamwork. Hours are Monday–Friday, 8am–5pm.
Location: Crystal Lake, IL
Salary: $17.00-$21.00 (hourly)
About Us:
With over 70 years of experience, RITA Corporation specializes in providing the personal care, cosmetics, and home care industries with a diverse range of specialty and commodity ingredients and raw materials.
Responsibilities:
- Support our technical sales team by addressing customer inquiries, pricing, stock availability, and product details.
- Process and manage sales orders accurately.
- Monitor open orders to ensure timely delivery and customer satisfaction.
- Collaborate with other departments to resolve issues related to open orders.
- Assist in resolving customer complaints, returns, and pricing discrepancies.
- Maintain and update customer records systematically.
- Build customer relationships by reaching out to existing and potential clients to support sales growth.
- Prepare sales reports and provide updates as directed by management.
- Assist with completing customer questionnaires and other administrative tasks.
- Perform other duties as assigned by management.
Experience:
- High school diploma or equivalent required; additional education or certifications are a plus.
- Proficiency in Microsoft Office; experience with ERP software is a plus.
- Strong verbal and written communication skills.
- Excellent organizational skills with the ability to manage multiple tasks effectively.
- Attention to detail and high data entry accuracy.
- Previous experience in customer service or an office environment preferred.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to use hands and fingers to operate office equipment, including keyboards, phones, and printers.
- Occasional standing, walking, and reaching within the office.
- Visual acuity to read and enter data accurately.
- Ability to lift up to 15 pounds occasionally (e.g., office supplies or small packages).
Benefits Package:
- Annual discretionary bonus
- 401(k) retirement plan with 5% matching
- Comprehensive medical, dental, and vision insurance coverage for employees and dependents
- Generous paid time off
- Employer-paid Life, accident and disability insurance
- Onsite fitness room
Salary : $17 - $21
