Branch Operations Assistant

About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

Job Description

IAA, an RB Global Inc. Company, is seeking a Branch Operations Assistant to join our team in Buckhannon WV!

The Branch Operations Assistant addresses all customer inquiries under the direction of the Branch Manager including all clerical duties needed in the office, performing basic yard functions to ensure that all key information is recorded on incoming vehicles, and helping with the upkeep and maintenance of these vehicles throughout the sale process.

Responsibilities

Provide various customer support services through mail, telephone, and direct personal contact

Process orders and assignments and enter data into the computer system

Reference pricing and delivery information

Respond to customer questions, complaints, and requests

Perform word processing assignments, filing, and related clerical duties

Process all necessary paperwork for auction day, securing necessary approvals

Follow well-established procedures and under the close direction of the supervisor

Open to learning automobile titling

Assist with other office functions as needed

Vehicle check-in by recording and filing information on vehicles being assigned to the facility

Detail (thoroughly clean) vehicles to improve their appearance to enhance their value at auction

Safely operate passenger vehicles to move the vehicles around the facility and store them in the appropriate locations at the branch

Assist visitors by providing appropriate guidance and/or directing them to the appropriate person for additional assistance

Experienced loader operation

Able and willing to report all violations of company policy to a supervisor or manager, immediately

Subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives

Other duties as assigned per business needs

Willing to learn how to operate a forklift (Within 90 days of starting position)

This position involves outdoor work in all types of weather

Qualifications

Strong leadership skills

Superior time management skills

Ability to work independently

Able to communicate and work with customers & towers

Basic computer skills

Time managing skills

Ability to work unattended

Clear communication skills

Professional and clean appearance

Ability to function well as part of a team

General mechanical knowledge of the makes and models of vehicles required

Experience in the equipment rental or construction industry and related fields preferred

Basic automotive repair skills preferred

Previous forklift operating experience is a plus

Must be able to lift and carry up to 75 lbs. and perform activities that involve stooping, bending, standing, and walking for reasonable periods of time

Driver's License Required

18 Age Requirement Experience

High School Diploma or Equivalent

0-2 Years of related experience In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.