What are the responsibilities and job description for the Dispatcher position at Ritchie Bros.?
Job Description
IAA, an RB Global, Inc. company, our Dispatchers play a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes our branch productivity.
Dispatchers embody our "will to win" and "team player" values, by providing outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. They play a crucial part in IAA's business and branch growth.
What do IAA Dispatchers Do?
Manage tow truck resources and assign work in an efficient manner to achieve on-time performance & optimize tower productivity
Plan future day resource requirements and coordinate with towers to line up required truck resources.
Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources
Recruit new towers to build tow networks with added resources
Provide necessary documentation to drivers for each pickup and delivery, including check & cash handling as needed
Monitor work-in-progress & make necessary adjustments to ensure timely performance
Review driver records to ensure completeness & accuracy & take corrective action as needed
Communicate driver problems or potential problems to the management team
Establish and Maintain good, positive working relations with all tow drivers
Other duties as assigned
What are the Requirements?
HS Diploma is preferred, but equivalent work experience is great too!
Bilingual English/Spanish, or professional working proficiency in Spanish preferred
1 year of related or transferrable experience
Strong organizational skills & attention to detail
Strong judgment & decision-making skills
Positive, professional demeanor
Excellent verbal communication skills
Ability to function well as part of a team
Comfortable with technology & proficient in MS Office
While not required, it would be awesome to have dispatch experience and/or knowledge of DOT (Department of Transportation) and safety regulations
In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.
About IAA, An RB Global, Inc. Company
IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.
IAA, an RB Global, Inc. company, our Dispatchers play a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes our branch productivity.
Dispatchers embody our "will to win" and "team player" values, by providing outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. They play a crucial part in IAA's business and branch growth.
What do IAA Dispatchers Do?
Manage tow truck resources and assign work in an efficient manner to achieve on-time performance & optimize tower productivity
Plan future day resource requirements and coordinate with towers to line up required truck resources.
Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources
Recruit new towers to build tow networks with added resources
Provide necessary documentation to drivers for each pickup and delivery, including check & cash handling as needed
Monitor work-in-progress & make necessary adjustments to ensure timely performance
Review driver records to ensure completeness & accuracy & take corrective action as needed
Communicate driver problems or potential problems to the management team
Establish and Maintain good, positive working relations with all tow drivers
Other duties as assigned
What are the Requirements?
HS Diploma is preferred, but equivalent work experience is great too!
Bilingual English/Spanish, or professional working proficiency in Spanish preferred
1 year of related or transferrable experience
Strong organizational skills & attention to detail
Strong judgment & decision-making skills
Positive, professional demeanor
Excellent verbal communication skills
Ability to function well as part of a team
Comfortable with technology & proficient in MS Office
While not required, it would be awesome to have dispatch experience and/or knowledge of DOT (Department of Transportation) and safety regulations
In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.
About IAA, An RB Global, Inc. Company
IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.
