Field Quality Assurance Specialist

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

• Ensures quality standards are met with Insurance provider (State Farm etc.) Service Level Agreements (SLA’s). Responsible for warranting check-in details are correct and completed timely; image quality is to standards; physically inspect the vehicle for wash quality and that all personal documents have been removed and placed in the agreed location. Focus on all provider “Quality Assurance” is executed to prevent extra work though SMRT reporting from Insurance provider (State Farm etc.) and guarantees maintaining exceptional confidence of the customer/provider. Confirms that the provider vehicles are ready for sale and that all inventory is checked on regular/cyclical basis for quality assurance to protect the provider assets.

• Image quality review, identify trends and areas for improvement and provide input to manager(s) to enhance training or create action plans to address issue(s) with branch
• Maintain a solid understanding of provider expectation, quality methodology; meet/exceed Provider/State Farm Service Level Agreement (SLA) timelines.
• Accurate check in attributes, including personal item removal.
• Make sure the drop zone area is clean and presentable.
• Responsible for full Inventory asset protection and missing part compliance.
• Operate passenger vehicles in a safe manner for the purposes of moving the vehicles around the facility and/or participating in drive-through auctions. Apply appropriate use of security, maintenance, and safety procedures to protect Company and customer assets.
• Remain alert to potential hazards associated with heavy equipment and other vehicles operated in assigned work area.
• General mechanical knowledge of makes and models of vehicles required.
• Perform other duties as assigned.