Information Technology Help Desk Technician

Job Function:                   IT Help Desk / Technology Support Specialist (TSS)

Starting pay:                    $22 per hour / 50 hours (10 hours overtime available weekly)

Locations:                       Onsite (not available hybrid or work-from-home position)

Job Summary:

At Rite Technology, we are looking for a Technology Support Specialist who is passionate about solving problems, eager to grow, and motivated by a desire to help others through technology. As part of our team, you will be the go-to person for providing remote technical support to our clients and onsite technicians. This role is perfect for individuals who enjoy learning, troubleshooting, and improving both their own skills and the customer experience.

Compensation and Professional Development:

Our pay structure is designed to reflect both your efforts and your potential. We offer $22 per hour, with an expectation of 10 hours of overtime per week, bringing your total annual compensation to approximately $63,000. Ten of those hours each week are set aside specifically for professional development—whether you're pursuing CompTIA certifications or other trade qualifications. To support this, we have an onsite lab where you can practice and expand your technical skills.

While we don’t offer work-from-home or hybrid roles, our offices are designed with a strong focus on collaboration. The space features state-of-the-art technology for client demonstrations and hands-on learning. We believe in fostering togetherness and creating an environment where our team can thrive and learn from one another. In addition to hosting clients, we also engage with local business and technology organizations, giving you further opportunities for growth and networking.

We’re seeking someone who is as committed to personal and professional growth as we are. Our culture thrives on supporting and celebrating the growth of our team members, because at Rite Technology, we measure success by how we elevate our people—not just by our financial statements.

Functions & Responsibilities:

• Install, update, monitor, and troubleshoot technology issues impacting clients and team members.
• Provide exceptional customer service by responding promptly and courteously to inquiries and concerns.
• Manage incoming calls, emails, and alerts from monitoring software.
• Install and maintain patches and firmware updates.
• Deploy/redeploy remote monitoring software when interruptions occur.
• Contribute to our internal knowledge base to ensure critical technical information is easily accessible.
• Escalate trouble tickets to onsite or senior IT technicians when necessary.
• Document customer interactions and resolve issues using our ticketing software.
• Keep your knowledge up to date with advancements in technology—**Always Gaining Knowledge** is our mantra.
• Obtain and maintain certifications to provide the best support to our clients.

Skills, Knowledge & Requirements:

• Coachability and a strong desire for personal and professional growth.
• Familiarity with supporting Windows workstations, including OS software configurations and upgrading hardware components.
• Diagnostic abilities with networking environments and common hardware/software issues, including but not limited to:
• DHCP, DNS, TCP/IP, and related services.
• Printing and document services.
• Microsoft Office 365 and Windows 10.
• Hybrid meeting applications, UCaaS, and VoIP telephony
• Basic knowledge of physical data cabling (preferred).
• Experience with access control, video surveillance, and A/V technology (preferred).
• Strong verbal and written communication skills, with the ability to document and resolve technical issues clearly.
• Ability to act under pressure and solve problems with limited supervision.
• A desire to continually **acquire knowledge** related to the field of IT.
• Ability to work courteously and respectfully, both independently and within a team.
• Strong organizational skills to manage multiple tasks and keep accurate records.

Desired Certifications:

• CompTIA - A , Network , Security
• If you do not have the A certification, you will be expected to achieve this certification in the first 6 months of employment.
• Microsoft: MS 900
• Cisco CCNA

Benefits:

• Participation in Company Health Insurance
• Dental and Vision Insurance
• 401K
• Company sponsored professional and personal development

If you are passionate about technology, eager to grow, and want to be part of a company that supports and celebrates your development, we’d love to have you on our team at Rite Technology!