Dispatcher

Are you ready to join a dynamic team that values hard work, continuous learning, and making a positive impact on customers' lives? Look no further!

At Rite Way, we pride ourselves on offering the best solutions and service to meet our customers' needs, all while fostering a supportive and collaborative work environment. We believe in investing in our employees – providing ongoing training and development opportunities to cultivate the best talent and technical expertise in every market we serve.

In addition to a competitive salary and benefits package, we offer:

• A culture that values effort and rewards results
• Health, dental, and vision insurance with low employee contributions
• 100% company-paid healthcare coverage available for employees
• Paid vacation and sick time plus seven paid holidays each year
• 401(k) retirement savings options with company match
• Affordable supplemental insurance offerings including accident, life, critical illness, and disability
• Weekly pay

If you are passionate about helping people improve their homes, have a strong work ethic, and enjoy working both independently and as part of a team, we encourage you to apply. Please note that this role may require working in diverse and potentially uncomfortable indoor and outdoor environments.

This is not the right fit for you if you are not looking for a long-term career or are unable to consistently demonstrate an exceptional work ethic, including excellent attendance. We value teamwork and those who enjoy working as part of a team will thrive in this role.

JOB SUMMARY

The Dispatcher is responsible for fielding phone calls to ensure the right service technician is dispatched to the right customer at the right time.

REPORTS TO

Director of HVAC

DUTIES & RESPONSIBILITIES

• Receive, coordinate, and disseminate calls for HVAC, Plumbing, Electrical, and Sewer departments.
• Prioritize incoming calls, determine type of response needed, and dispatch accordingly. 
• Obtain complete and accurate information.
• Communicate clearly both verbally and in writing to receive and convey instructions to perform the duties of the job being dispatched.
• Communicate with co-workers, other departments, and the public to obtain or provide information.
• Provide quality customer service to internal and external customers.
• Demonstrate interpersonal skills in interactions with coworkers, supervisor, and technicians.
• Maintain computer logs and records.
• This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned.

COMPETENCIES FOR SUCCESS

• Customer Focus
• Communication
• Dependability & Productivity
• Interpersonal Skills
• Organization Skills
• Quality
• Results Orientation
• Problem Solving
• Decision Making

REQUIRED SKILLS & ABILITIES

• Strong communication skills and ability to collaborate effectively.
• Continuously demonstrates empathy and positive attitude.
• Works well in high stress situations. 
• Results driven self-starter who takes initiative, recommends solutions, and demonstrates high level of professionalism.
• Ability to de-escalate and provide solutions to customers before escalating to next management tier.
• Attention to detail and accuracy. 
• Exceptional time management skills.

EDUCATION & EXPERIENCE

• HVAC industry experience.
• Service Titan software experience preferred.

PHYSICAL DEMANDS

• Must be physically able to lift, lower, push, and pull objects of up to 25 lbs. unassisted.
• Ability to stand, walk, climb, bend, stoop, and crouch for extended periods of time.

WORK ENVIRONMENT & CONDITIONS

• Office environment.

WORK SCHEDULE

• Shifts generally consist of work Mondays through Fridays between 7AM and 6:30PM, occasional weekend hours may be required at peak times.

REMOTE WORK ELIGIBILITY

• Not Eligible

TRAVEL REQUIREMENT

• None

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT

Rite Way is an Equal Opportunity Employer (EOE) and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, protected veteran status, or any other personal characteristic protected by Federal, State, or Local Laws.