Patient Navigator-Bilingual

ABOUT RITTER CENTER:

For over 44 years, Ritter Center has been dedicated to preventing and resolving homelessness and improving the health, dignity, and well-being of people living in poverty in Marin.

When you join Ritter Center, you join a highly trained staff that combines clinical best practices with a whole-person care approach to solving each person’s medical and mental health, housing, and food needs.

We are looking for staff who are ready for a career with a mission-driven organization, want to be valued, have diverse experience, and have compassion. If this sounds like you, we would love to have you join us!

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CURRENT OPENING:

Patient Navigator-Bilingual

Full Time/Part-time (40 / hours weekly), Non-Exempt position

Hourly Compensation: $26.00-27.00 per hour

All positions at Ritter Center require a background check and Livescan fingerprinting.

Please visit our jobs page on our website for a complete list of our employee benefits.

Ritter Center is currently recruiting a Patient Navigator-Bilingual for our Case Management team. This full-time, non-exempt position reports to the Case Management Program Manager and is based in San Rafael, CA; the role operates out of our Main Campus.

Please find the full job description below.

POSITION OVERVIEW:

Ritter Center is hiring a Patient Navigator Bilingual for our Case Management Department.

**This role is based in SAN RAFAEL, MARIN COUNTY, NORTHERN CALIFORNIA**

A full Job Description will be provided when an offer is made

This position qualifies for a 6% pay differential for Bilingual reading, writing, and speaking skill sets, pending language skills test to be taken pre-hire.

POSITION DESCRIPTION

The Patient Navigator plays a vital role at Ritter Center’s health campus, assisting Marin County’s most vulnerable populations in accessing medical care, behavioral health care, and case management services, including financial assistance, housing, shelter, and representative payee services. This position is ideal for someone passionate about patient care, equitable health care access, and skilled in assisting underserved individuals. The qualified applicant for this role excels in a dynamic position, demonstrating high levels of patience and compassion.

The Patient Navigator provides personalized assistance to patients to facilitate access to quality medical care and other essential social services. This position will work in close proximity with other frontline staff to conduct needs-based assessments and direct them to the appropriate department. A primary responsibility will be ensuring that patients are informed of potential care options based on all services offered by Ritter Center. This position requires a strong interest in improving health outcomes, effective communication with diverse patients and staff, and ideally, a background in public health, case management, or social work. The successful candidate exhibits a strong customer service orientation, a proactive approach in finding solutions and resources to improve access and thrives in working autonomously with minimal support as needed. They are motivated by a dedication to enhancing health outcomes and promoting equity.

PRIMARY RESPONSIBILITIES:

• Screen new and existing patients to determine current health and social service needs
• Respond to patient inquiries and assist with the completion of paperwork.
• Provide referrals and ensure linkage with services and resources provided by Ritter Center and other Safety Net providers throughout Marin County.
• Identify patient barriers to care, such as transportation, insurance, and language, and refer patients to internal resources to support engagement.
• Educate patients on accessing services at Ritter Center, providing counsel to alleviate anxiety and fear.

QUALIFICATIONS & REQUIRED KNOWLEDGE:

• Per OSHA requirements, employment at Ritter Center requires compliance with being able to produce a negative TB test prior to the start of employment and being fully vaccinated against COVID-19 (unless applying for an exemption) per the August 5th State Public Order for Healthcare Facilities, providers, and employees.
• Per the Marin County Department of Health and Human Services, Ritter Center requires all employees to receive the Influenza vaccine (unless applying for a qualified medical or religious exemption)
• Associate or bachelor’s degree in a relevant field or relevant work experience equivalent
• 1-2 years of experience with health care, behavioral health care, and/or social services•
• Experience working closely with low-income, unhoused, substance abuse, and other vulnerable populations.
• Proficiency with computers, including word processing, and the ability to learn new programs independently

Employment Practices:

Ritter Center is an Equal Opportunity institution and does not discriminate against any person in employment or in admission, treatment, or participation in its programs and benefits on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.