Indirect Sales Account Manager

Ritter Communications has been at the forefront of the local communications industry for more than a century. We began providing telephone service in Northeast Arkansas in 1906. Today, Ritter Communications serves 100 communities and more than 45,000 customers across Arkansas, northeast Texas, southeast Missouri, and west Tennessee. The company has grown steadily over the years, expanding rapidly and is now the largest privately-held regional broadband fiber, telecom, video and cloud services provider in the Mid-South. Ritter invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer focused experience.

General Summary:

The Indirect Sales Account Manager is responsible for developing and maintaining strategic partnerships with Indirect Agents to achieve maximum profitability and revenue growth in line with the Company’s vision and values. Provides leadership to agents including establishing sales objectives and other key metrics, managing performance, training, and customer support as needed.

Essential Job Functions:

• Meets or exceeds sales objectives by coaching, developing, motivating and encouraging sales team;
• Analyzes and set quotas for Indirect Sales channel and manages performance to those goals effectively, forecasting and communicating results accurately;
• Manages and leads cross-functional coordination/partnering on accounting, inventory, technical, billing, marketing, and sales strategy matters;
• Plans and maintains requisite agent headcount for responsible territory;
• Develops and implements tactical sales plans including priorities, processes, and timelines to ensure productivity measures are met;
• Develops sales incentive programs that drive results;
• Facilitates meetings with such topics as training, compensation, product or customer experience and other promotional events;
• Works closely with marketing department to ensure consistency in the look and structure of sales collateral materials, packages and proposals etc.;
• Identifies, develops, and implements process improvements towards improving customer satisfaction, reducing transaction costs and time, improving sales efficiency, etc;
• Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required.

Knowledge, Skills, and Abilities:

• Excellent sales skills and demonstrated ability to meet or exceed performance standards;
• Strong communication, presentation and interpersonal skills;
• Knowledge of telecommunications industry including operations, technology, and equipment;
• Knowledge of company products and services;
• Ability to lead and motivate diverse sales teams and with demonstrated ability to teach and coach, and develop them to attain their monthly sales and revenue goals;
• Proficient in the use of Microsoft Office with ability to quickly learn other software as needed;
• Strong leadership skills;
• Ability to organize and prioritize multiple work assignments;
• Ability to pay close attention to detail;
• Ability to make sound decisions using information at hand;
• Ability to travel for business requirements; must possess a valid Driver’s License with a satisfactory driving record.

Education and Experience:

Bachelor’s degree plus 5 years of related sales experience in telecom or other high tech industry or an equivalent combination of education and experience. Experience in indirect sales environment is preferred.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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