What are the responsibilities and job description for the Call Center Banker position at Rivago Infotech Pvt?
Job Title: Call Center Banker - Specialist (1st Shift)
Location: Belfast, ME (Onsite)
Company: Bank of America
Position Type: Full-time
Job Overview: Our client is seeking passionate and driven Call Center Bankers to join our team. As a Call Center Banker, you will be responsible for connecting clients with a broad range of financial solutions to help them achieve their financial goals. This role requires balancing service requests with sales opportunities, providing expert financial advice, and offering customized solutions to meet clients' needs.
Key Responsibilities:
- Build and deepen client relationships by uncovering financial needs and recommending appropriate products and services
- Respond to client inquiries and concerns, creating tailored solutions
- Sell and fulfill banking products, including checking and savings accounts, credit cards, CDs, IRAs, and loans
- Make referrals to specialized business partners for licensed sales functions
- Provide accurate quotes on banking solutions, including rates, terms, and programs
- Manage risk in all product and service transactions by using available tools and resources
Required Qualifications:
- Strong passion and commitment to improving clients' financial lives
- Ability to work as part of a team and flexibility to work varied hours, including weekends and holidays
- Excellent communication skills with the ability to engage clients, understand their needs, and share solutions
- Comfortable receiving feedback and coaching
- Ability to adapt to new technology and processes
- Intermediate proficiency with computers
- Self-motivated with strong organizational skills
- Strong decision-making and problem-solving abilities
Desired Qualifications:
- Experience in the banking or financial industry
- Prior experience in a call center environment
- Background in telephone sales
Skills:
- Attention to detail
- Client solutions advisory
- Customer service management
- Problem solving and issue management
- Active listening and consulting skills
- Referral identification and business development
Education Requirement:
High School Diploma / GED / Secondary School or equivalent
Schedule:
- 1st Shift Training
- 1st Shift Available After Training
Job Type: Full-time
Pay: $24.99 - $25.66 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- provide us your valid email address with your availability to speak on call
Experience:
- Telephonic sale: 4 years (Required)
- banking sector OR financial institution: 5 years (Required)
Ability to Commute:
- Belfast, ME 04915 (Required)
Ability to Relocate:
- Belfast, ME 04915: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $26
