What are the responsibilities and job description for the Computer Technician position at Rivell?
Job Title: Computer Technician
Company Description: Recently named as on of Inc 5000's "Fastest Growing Companies in America" Rivell is a reputable Managed Services Provider (MSP) based in Sewell, New Jersey, specializing in providing comprehensive IT solutions to businesses across various industries. We foster a collaborative and supportive work environment, offering competitive compensation and opportunities for career growth.
Summary: As a Computer Technician at Rivell, you will provide technical support to clients, diagnose and resolve hardware and software issues, and ensure the smooth operation of their IT systems.
Job Responsibilities:
- Provide technical support to clients via phone, email, or onsite visits, addressing hardware, software, and network-related issues.
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
- Perform hardware repairs and upgrades, such as replacing faulty components or installing memory and storage upgrades.
- Install and configure operating systems and software applications according to client requirements.
- Document support tickets, resolutions, and troubleshooting steps in the ticketing system.
- Assist in the setup and deployment of new IT equipment and systems.
Hours of Work: Typically 8am to 4pm
Travel Requirements:
- Travel may be required for onsite client visits or installations.
On-Call Responsibilities:
- Rarely for urgent technical issues, less than three times per week.
Special Conditions or Requirements:
- Strong technical troubleshooting skills, customer service orientation, and the ability to work independently or as part of a team.
Success Criteria:
- Success in this role is measured by the timely resolution of client issues, high levels of customer satisfaction, and effective communication and collaboration with internal teams.
Reporting:
- Reports to the IT Manager or Technical Team Lead.
Qualifications:
- Associate degree or technical certification in Information Technology or related field preferred
- CompTIA A certification or equivalent experience
- Experience providing technical support in a helpdesk or service desk environment
- Strong knowledge of Windows operating systems, hardware troubleshooting, and software applications Excellent communication, problem-solving, and customer service skills
Benefits & Perks (TBD):
- Competitive salary and 401(k) retirement plan.
- Paid time off and comprehensive benefits package.
- Professional development and certification reimbursement opportunities.
