Account Manager

Job Summary:

Under the direction of the Sales Manager, the Portable Restroom Account Manager is responsible for establishing, managing, and maintaining new and existing customer relationships while working cooperatively with Customer Service, Dispatch, and other members of the RCE in order to exceed customer expectations.

Essential Function:

• Generate new and repeat sales by providing excellent customer service in a timely manner
• Determine customer requirements and expectations in order to recommend specific services
• Prepare contracts detailing the service and obtain sign contract from the customer
• Accurately process customer transactions such as work orders and service quotes; update databases as needed
• Assist field personnel with deliveries & pick-ups as needed
• Increase sales and average order size by means of cross-selling and up-selling
• Remain current on consumer preferences, changes in local codes, and product development
• Manage time effectively to meet deadlines
• Develop scope of work and monitor/manage from bid to completion
• Maintain constant communication with customers, dispatch team, customer service, and finance in order to provide accurate and timely information
• Follow up on services to ensure customer satisfaction
• Other duties as assigned

Required Education and Experience:

• High School Diploma or equivalent required. Some college preferred
• 2 years sales experience required
• Industry-specific experience is a plus
• Excellent verbal and written skills in English required. Ability to speak a second language a PLUS
• Excellent organization and time management skills
• Proficient in the use of MS Office suite
• Data Entry and computer navigational skills
• Able to multitask
• Must be flexible and available to work some nights and weekends as needed
• Able to project a positive company image and interact professionally with customers and coworkers
• Must be able to continuously learn and retain the knowledge of new services and promotions

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. The role requires the employee to bend, stoop, kneel, crawl, stand for long periods of time, and lift/ carry heavy items for long periods of time. In addition, this role requires the ability to sit or stand for extended periods of time while completing office-related work.

Who We Are:

River City Environmental, Inc. has provided environmental services throughout the Northwest for over 25 years. We have grown to one of the largest and most experienced full-service environmental, sewer, septic, and stormwater management companies in the Northwest. Based in Portland, we are working together for a Clean Environment!

• Why Work For River City:

River City is a growing company that recognizes the importance of our employees! Therefore, River City offers an excellent pay and benefits package that includes:

• WEEKLY PAY!
• Various Bonus Pay Programs
• Employer PAID Medical, Dental, Vision, and Life Insurance for Employees
• Fully PAID Family Coverage Benefits Based on Years of Service
• 401k with Employer Match
• 9 Paid Holidays a Year
• Paid Sick Time
• Paid Vacation Time
• Voluntary Life, STD and LTD Available
• Employee Assistance Program

River City is a Drug Free Workplace that follows all FEDERAL guidelines for drug testing, which prohibits the use of marijuana.