Front Desk Representative Cancer Center

For over 100 years, West Suburban Medical Center has supported generations of families in the Oak Park and surrounding areas. Our kind, caring hospital staff have a passion to heal and make a difference in our community. We understand that our employees are the heart of our facility. If you are looking for a family atmosphere, a company committed to professional growth and a culture that embraces our five core values of Quality. Innovation. Service. Integrity. Transparency.

JOB SUMMARY

Provides secretarial, clerical, word-processing or other system related and minor administrative support for the Oncology department. Handles matters of routine nature independently and processes confidential information.

JOB QUALIFICATIONS

• High school diploma or equivalent required with one to two years post high school secretarial training required.
• Minimum two years experience as a secretary, preferably in a medical setting
• Knowledge of medical terminology and transcription preferred
• Excellent communication and interpersonal skills
• Word processing required and minimum of 60 WPM required
• JOB DUTIES ( denotes "essential function")
• Demonstrates the Resilience Healthcare Customer Service Values, which are key in providing quality service to patients and customers.
• Transcribes and composes documents, memos, reports, correspondence, orders, policies and other assignments.
• Maintains files, copies, collates, distributes mail and materials.
• Greets visitors. Screens and routes telephone calls.
• Enters medical staff and departmental charges into the hospital computer system.
• Maintains and updates department Policy and Procedure manual at the direction of the manager.
• Coordinates and maintains the medical director’s schedule. Makes travel arrangements as needed. Schedules appointments and meetings.
• Creatively generates solutions to problems. Participates in staff meetings, committees and on teams with the objective of improving the efficient workflow of the department to increase patient satisfaction.
• Serves as a resource person to answer inquiries and provide general information. When necessary directs problems to appropriate source.
• Safeguards and maintains patient / hospital confidentiality.
• Ensures appropriate stock level of supplies. Initiates purchases / supply requisition for proper authorization. Initiates and recommends payment of invoices. Maintains and evaluates equipment service records, initiates service calls as needed and recommending changes when service records indicate excessive repairs.
• Enhances professional growth and development though participation in educational programs, in-services, meetings, and workshops.

POSITION RELATIONSHIPS (INTERNAL / EXTERNAL)

Internal : Interacts with other staff within the hospital and other departments.

External : Interacts frequently with patients and families. Adjusts patient interaction to match each patient's age-specific developmental, educational, or other related needs. Interacts with attorneys, insurance representatives, surgical vendors, and others who are involved in bringing services to the department.

WORKING CONDITIONS

Physical / Environmental Hazards : Work is performed in a typical office environment. Incumbent is regularly exposed to VDT rays from the computer terminal and subjected to shifting workload.

OSHA Category III : Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

TB Exposure : There may be an occupational risk for exposure to TB and the incumbent is required to take TB control training, PPD skin tests and / or health screenings.

River Forest Medical Campus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.