What are the responsibilities and job description for the Veterinary Customer Service Representative position at River Heights Veterinary Hospital?
Description
Position at River Heights Veterinary Hospital
Customer Service Representative- River Heights Veterinary Hospital
Oswego, IL
Full-time
The Ideal Candidate :
The right candidate has both strong business and interpersonal skills, including self-awareness, accountability, an infectious positive attitude, authenticity, reliability, and empathy toward others. This is a full-time position, with weekend and evening hours.
In the world of veterinary medicine, the Client Care Specialist role is exciting, fast-paced, and rewarding. Individuals with impeccable organizational skills, flawless customer service communications, and surpassed multitasking abilities will have great success in this position. We are willing to train the right person for the role.
Our busy, companion animal practice is a state-of-the-art veterinary hospital with a caring team of experts. Our focus on delivering exceptional client service experience provides the backbone of a hospitable culture that fosters teamwork and camaraderie.
Job Responsibilities :
- Provide friendly, informative customer service in person and over the phone
- Triage patients' needs to appropriate staff
- Answer multi-phone line, address customer needs, schedule and confirm appointments
- Follow up with clients regarding outstanding needs
- Client check-in and out; processing payments
- Conduct cash control
- Create and maintain digital patient files
- Ensure lobby is clean and inviting
- Open and close hospital
- Other tasks as the team and hospital require
Specific Skills required :
We offer amazing benefits such as 401k match, pet care discounts, and so much more! If you are passionate about pets and providing exemplary customer service, we want you to apply today!
