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Veterinary Customer Service Representative

Your Pet's Wellness
Chicago, IL Full Time
POSTED ON 3/23/2025
AVAILABLE BEFORE 4/18/2025

Description

Position at Your Pet's Wellness (Bucktown)

Your Pet's Wellness (Bucktown) -Customer Service Representative

Chicago, IL

Part-time

Availability : flexible

Weekdays from 12 : 00p-5 : 15p

and Saturdays (3 out of 4 is required) from 8 : 30a-3 : 15p

The Veterinary Receptionist is a highly motivated person who loves animals and wants to work closely with them and their owners. They are responsible for providing high quality customer service and support to clients of a veterinary practice. They will assist clients with appointments, billing inquiries, as well as handling client concerns and complaints in a professional manner.

Why work for Your Pet's Wellness?

We are a progressive small animal practice, with a patient-centered philosophy. We offer a wide variety of services including preventative care, surgery, and dentistry. We offer an emotionally intelligent work environment and have a fun and friendly staff. We value each one of our employees and their individual goals and strive to maintain a drama-free work environment.

Responsibilities include, but are not limited to :

  • Respond to customer inquiries via phone, email, and in person
  • Schedule appointments
  • Assist with the check in and check out process and verify patient information for appointments and procedures
  • Maintain patient records and client information
  • Process payments and handle billing inquiries
  • Maintain a clean and organized environment
  • Create reports and reminders for patients
  • Prepares health certificates, immunization certificates, lab reports, and euthanasia certificates

Requirements :

  • Must have previous veterinary medicine experience, preferably as a Veterinary Receptionist / CSR
  • High school diploma or equivalent
  • Strong communication and interpersonal skills
  • Ability to multitask and work well under pressure
  • Basic computer proficiency
  • Knowledge of veterinary terminology and procedures
  • Ability to lift up to 50 pounds, squatting, reach, and walking throughout the day
  • Outstanding team skills
  • Benefits :

  • Health, vision, and dental insurance,
  • 401k match
  • Paid parental leave
  • Purr-ental leave
  • Pet care discounts
  • So much more!
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