What are the responsibilities and job description for the Veterinary Customer Service Representative position at Your Pet's Wellness?
Description
Position at Your Pet's Wellness (Bucktown)
Your Pet's Wellness (Bucktown) -Customer Service Representative
Chicago, IL
Part-time
Availability : flexible
Weekdays from 12 : 00p-5 : 15p
and Saturdays (3 out of 4 is required) from 8 : 30a-3 : 15p
The Veterinary Receptionist is a highly motivated person who loves animals and wants to work closely with them and their owners. They are responsible for providing high quality customer service and support to clients of a veterinary practice. They will assist clients with appointments, billing inquiries, as well as handling client concerns and complaints in a professional manner.
Why work for Your Pet's Wellness?
We are a progressive small animal practice, with a patient-centered philosophy. We offer a wide variety of services including preventative care, surgery, and dentistry. We offer an emotionally intelligent work environment and have a fun and friendly staff. We value each one of our employees and their individual goals and strive to maintain a drama-free work environment.
Responsibilities include, but are not limited to :
- Respond to customer inquiries via phone, email, and in person
- Schedule appointments
- Assist with the check in and check out process and verify patient information for appointments and procedures
- Maintain patient records and client information
- Process payments and handle billing inquiries
- Maintain a clean and organized environment
- Create reports and reminders for patients
- Prepares health certificates, immunization certificates, lab reports, and euthanasia certificates
Requirements :
Benefits :