What are the responsibilities and job description for the Dental Receptionist position at River Hills Community Health Center?
NATURE AND SCOPE: Registers all patients and provides intake services for new patients. Performs all defined services and other related duties in accordance with the mission of the River Hills Community Health Center.
DUTIES AND RESPONSIBILITIES:
1. Specific Tasks and Activities:
a. Open and close dental office according to office protocol
b. Check the daily schedule for accuracy and post it in all treatment rooms
c. Answer and respond to telephone calls with professionalism
d. Review supplies for reception and provide order to business manager
e. Maintain petty cash
f. Ensure that HIPAA Notice of Privacy Practices Notice is on display, if applicable
g. Complies with Corporate Compliance Program policies and code of conduct, and all laws, rules and regulations relating to the position. Has a duty to report any suspected violations of the law or the standards of conduct to his/her immediate supervisor, the HR Director, or the Compliance Officer.
2. Patient Management
a. Maintain a professional reception area/office; organize patient education materials, keep the facility neat, etc.
b. Greet and welcome patients and visitors to the practice
c. Check in patients according to office protocol, verifying and updating health information
d. Manage recall and inactive patient system
e. Confirm the next day’s appointments by telephone
f. Schedule patients for efficient use of doctor and staff time
g. Check patient back up list to try to fill in cancellation and no-show appointment times
h. Collect payment from patients at time of treatment
i. Make follow-up appointments as needed
j. Assist in the treatment room as needed
3. Records Management
a. Gather and accurately record dental, medical and insurance information from patients
b. See that records are stored securely and handled in compliance with legal requirements, including the HIPAA privacy and security regulations, if applicable
c. Accurately file patient information
d. Arrange patient charts and radiographs for the next day’s appointments
e. Track cases and referrals to and from other doctors
4. Office Participation
a. Be an active participant in staff meetings
b. Perform other tasks as assigned by the dentist
MINIMUM QUALIFICATIONS:
Education: High school diploma. Minimum 2-year experience.
Knowledge, Skills and Abilities:
a. Intermediate language, intermediate math, intermediate reasoning ability.
b. Personal computer.
c. Ability to interact with diverse groups of people.
d. Ability to prioritize and process information quickly and accurately.
e. Strong interpersonal skills.
f. Ability to interact with patients and guests in a professional, clam, and welcoming manner.
Hours: Monday through Thursday the clinic is open from 7:00 a.m. to 7:00 p.m. and Friday 7:30 a.m. to Noon. Scheduled hours vary and are based on 40 hours per week.
Supervisor: Reception Manager
Deadline: Position will remain open until a pool of qualified applicants is received.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 403(b)
- 403(b) matching
- AD&D insurance
- Bereavement leave
- Dental insurance
- Dependent health insurance coverage
- Disability insurance
- Employee assistance program
- Flexible spending account
- Free flu shots
- Free parking
- Gym membership
- Health insurance
- Health savings account
- Life insurance
- Loan repayment program
- Military leave
- Paid jury duty
- Paid time off
- Referral program
Schedule:
- Day shift
- Monday to Friday
Ability to Relocate:
- Ottumwa, IA 52501: Relocate before starting work (Required)
Work Location: In person
