What are the responsibilities and job description for the Front Office Manager position at River Link Hotels?
Hilton Garden Inn Mystic/Groton is seeking a hands-on dynamic Front Office Manager with a hotel operations background to join our team. This role will be responsible for the day-to-day front office operations of the hotel with an emphasis on associate and guest relations, development of people and quality assurance.
General Responsibilities
General Responsibilities
- Recruit, interview and hire front office associates. Meet regularly with General Manager and Regional Director to review staffing, morale and any disciplinary situations/investigations
- Assist in new front office associate orientation and onboarding
- Train and support front office associates and ensure performance in accordance with established hotel brand standards
- Adhere to all Company and brand standards
- Compliance with Federal & State Labor laws
- Ongoing review of front office staff to ensure adherence to established policies and procedures
- Participate in monthly reward and recognition meeting /celebrate hotel and associate achievements
- Establish and maintain open collaborative relationships with direct reports, team members and partner hotel leadership.
- Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
- Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
- Identify areas of concern and develop strategies to improve performance
- Recognize service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results
- Maintain a strong knowledge of local market(e.g.: demand generators, competitor strategy and community impact/involvement opportunities)
- Balance cost controls with exceptional customer service and associate satisfaction
- Previous hotel operations leadership experience
- Demonstrated passion and sense of urgency in the achievement of results
- Excellent time management skills, strong leader of people
- Attention to detail and highly organized
- Must be self-motivated and results oriented
- Willingness and ability to train and develop associates
- Creative problem-solving skills
- Familiar with common computer software programs
- Must be willing to work varied hours including evenings, weekends & holidays
- Hilton PEP experience preferred
