Front End Assistant Manager - Customer Service Assistant Manager

River Market Community Co-op is hiring a Full Time Customer Service Assistant Manager!

Experience-based pay ranging from: $19.00 - $22.00 per hour

Availability to work a variety of shifts, including evenings and weekends on a regular basis, is required.

Work for a community-owned grocery store in downtown Stillwater and help support a sustainable local food system. As a cornerstone of locally and naturally produced foods for more than 45 years, River Market Community Co-op knows outstanding customer service is vital to the long-term success of the store.

We prioritize our employees' well-being and futures by offering competitive benefits. Part-time staff (less than 30 hours/week) receive a generous employee discount, immediate Paid Time Off accrual, and a 401(k) with employer match, while full-time staff (30 or more hours/week) enjoy these perks along with health insurance and voluntary dental and vision coverage.

Other perks to joining the River Market team include a casual dress code, paid holidays, holiday premium pay, and annual pay increases.

The most qualified candidates for this job will have experience in the following areas:

• Retail/Customer Service Management
• Cashiering
• Cash Handling
• Grocery or Natural Foods Industry
• Training
• Performance Management

Reports to: Customer Service Manager

Job Duties:

• Communicate with manager and share management responsibilities as assigned
• Monitor employee effectiveness, attitude, compliance to policy, and productivity and ensure efficient labor utilization while providing exceptional customer service
• Provide and improve upon a high level of customer service and communication with all customers and owners
• Participate in setting expense and labor goals for department
• Review departments financial reports (sales, labor, over/shorts, voids, cash balance) with manager
• Supervise staff alongside Manager
• Schedule staff and ensure hours worked do not exceed budget
• Conduct new staff onboarding and new staff training programs
• Identify improper behavior in progress and intervene, advise Manager of results
• Model a communicative and caring culture by consistent goal-setting, re-directing, mentoring, praising and disciplining
• Effectively delegate tasks
• Maintain opening and closing procedures for cashiers and MODs including the timely and truthful completion of the MOD evening checklist
• Perform back-up cashiering in busy periods and as needed to cover absences
• Work weekends and evenings on a regular basis
• Reconcile daily reports with cash, make regular bank deposits, and processes correctly all coupons, gift cards, etc.
• Keep all cash drawers stocked with change and get change from bank as needed
• Provide prompt, friendly, courteous customer service, accurate cashiering cash handling, store security and smooth store operations

Candidates interested in a Co-op career, please submit a resume!

• Prior leadership experience (1 year preferred) in a customer service setting
• Excellent communication skills
• Experience with point of sale systems
• Able to multi-task, perform repeated bending, standing and reaching, and frequently lifting up to 25 lbs.
• Proficient in basic arithmetic including counting, addition and subtraction
• Computer proficiency in Windows operating system, Microsoft Outlook, Excel, and Word

Must be physically able to occasionally grasp, grip, pull, push, twist, and turn as needed.

Constant (67-100%): Walking, standing, talking, hearing, correctable vision including near acuity and depth perception

Frequent (34-66%): Bending, stooping, squatting, kneeling, lifting and carrying up to 25 pounds floor to waist

Occasional (1-33%): Pushing, pulling, lifting and carrying up to 50 pounds floor to waist, lifting up to 100 pounds with assistance floor to waist, lifting and reaching waist to shoulder, lifting and reaching above the shoulder

Approximately 15% of the time: Administrative duties, sitting