Financial Counselor

Come join our team as a Financial Counselor at River Place Behavioral Health! This position offer Full-Time hours, Great Benefits, including an excellent Paid Time Off Program, and a wonderful work environment!

River Place Behavioral Health, a service of Ochsner Health System, provides state-of-the-art psychiatric care for adults who are struggling with depression, anxiety, bipolar disorder, and other mental health concerns. We are located in Laplace, Louisiana.

Responsibilities

As a Financial Counselor at River Place you would contribute to the team by contributing to the daily functions of the Business Office. The Financial Counselor is responsible for:

• Calling and status outstanding claims with third party payors.
• Reviewing claims issues and make corrections as needed and rebill.
• Utilizing claims clearing house to review and correct claims. Resubmit electronically when available.
• Reviewing explanation of benefits to ascertain that claim processed and paid correctly.
• Completing adjustment forms if any adjustments need to be made to an account and attach all supporting documentation.
• Managing daily productivity via patient accounting system and productivity reports. Needs to maintain an average of 30-40 accounts worked per day minimum.
• Prorate patient accounts and monitor that balance due is in the correct financial class.
• Reporting an overview of the week to the BOD and participate in AR meetings.
• Gathering and interpreting data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
• Alerting Business Office Manager/Director of all benefit eligibility matters that suggest or challenge reimbursement.
• Performing other duties as assigned.

One of the most rewarding aspects of working as a Financial Counselor is supporting the hospital and patient and family experience in which we provide care, comfort, and security to patients and families at their most vulnerable times and having the opportunity to grow, learn, and advance in your career!

Education/Experience/Skill Requirements

• High school diploma or equivalent required.
• Three or more years’ prior admissions and or collections experience in a hospital setting required.
  
  

Preferred Qualifications

• EPIC experience
• Proficient in Excel
• Knowledgeable with Medicaid application process
• Experience with educating patients about insurance benefits
• Experience with patient co-pay collections, or related experience