What are the responsibilities and job description for the Experienced Marine Service Advisor Needed position at River Valley Companies?
River Valley Companies is a leading powersport and marine dealership committed to delivering exceptional customer experiences. We are seeking a skilled Marine Service Advisor to join our team and contribute to our continued success.
Responsibilities and Requirements
The successful candidate will be responsible for interacting with customers, recording data, coordinating repairs, and facilitating drop-off and pick-up of customer units. This role requires a strong technical background, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries with professionalism and attention to detail.
- Record issues and data accurately into the Dealer Management System (LightspeedEVO).
- Communicate estimated repair times and pricing clearly.
- Coordinate repairs with the shop and service team members.
- Facilitate drop-off and pick-up of customer units.
- Follow up with customers to ensure satisfaction with work performed.
Benefits and Perks
- Comprehensive benefits plan featuring medical, dental, and vision insurance.
- Retirement benefits through a 401(k) plan with employer match.
- Ancillary benefits, including life insurance options, short-term disability, accident coverage, and critical illness protection.
- Employee well-being initiatives, such as wellness programs, employee assistance, and access to Doctor on Demand.
- Paid time off, including sick leave and scheduled holidays.
- Exclusive discounts on units, parts, and apparel.
