Leasing Consultant

The Leasing Consultant assists in the general administration and all related functions of the property. Responsible for conducting rental inquiries and acts as a liaison between the manager and maintenance department by coordinating resident requested services. The Leasing Consultant answers the phones, greets visitors and channels inquiries to the appropriate staff members. The Leasing Consultant must have a working knowledge of personnel, accounting, leasing, maintenance, computers, marketing and resident retention policies and procedures.

Responsibilities (other duties may be assigned)

• Answers phone, greets visitors with a smile and positive attitude, schedules appointments, and directs inquiries to appropriate staff member
• Introduce yourself and other team members in the immediate area
• Completes welcome card for each prospect
• Conducts rental inquiries and tours of the community
• Follows up with prospect: thank you cards, phone calls, and any other requested or needed information
• Processes application and lease in computer system
• Follows up with residents regarding quality and promptness of service with either a phone call or written questionnaire. Relays feedback to Property Manager
• Responds to internet inquiries in a timely manner
• Prepares and maintains resident files (electronically)
• Records traffic and rental activities promptly and accurately
• Participates in resident activities, open houses and other events to promote community
• Makes coffee, bakes cookies, and other refreshments for residents and prospects
• Puts out balloons, promotional signage, etc. on property
• Completes and updates move-in, move-out, and rental packets
• Performs general administrative duties such as filing, typing, mailing, ordering supplies, and resident termination calls
• Performs monthly market surveys and shops competitor properties
• Follows Fair Housing regulations
• Required to work some weekends
• Completes necessary paperwork efficiently and timely to process applications
• Complete move-in package, test keys, and inspect apartments prior to move in
• Conduct new resident orientation
• Participate in revenue collections
• Participate in community outreach activities
• Performs all other duties as requested by the Property Manager
• Flexibility in work schedules as determined by regional management may be required periodically to insure adequate staffing in the leasing office

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. It is important to be able to handle multiple tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Positive “can-do” attitude, professionalism and high level of enthusiasm
• Customer focused
• Strong demonstration and closing skills
• Through organizational and administrative abilities
• Excellent communication skills, verbal, and written
• Dependable, team player, with high level of organization
• Must have valid driver’s license and dependable vehicle
• General knowledge of personal computer programs
• Yardi experience preferred

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages.

Reasoning Ability: To apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.

Physical Demands: The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.

• While performing the duties of this job, employee is regularly required to talk and hear
• Employee frequently us required to use hands to finger, handle, and feel
• Employee is occasionally required to stand, walk, sit and reach with hands and arms
• Employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required for this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
• Employee is regularly exposed to outside weather conditions
• Noise level in the work environment is usually moderate

Education/Training/Experience

• High school diploma, plus specialized training or two-year degree or equivalent
• One or two years of customer service experience or six (6) months minimum leasing or sales experience in the apartment, hotel or retail industry

Available shifts and compensation: Available shifts all days except Sundays. Compensation depends on your experience.

About River View Residential : At River View Residential, our team is the reason for our success. Our team members are not just a number they are a pivotal part of our mission to provide superior services to all of our stakeholders. We invest in you with our continual learning and development platforms, inclusive cultural, and focus on bench strength growth. River View Residential has opportunities for every skillset. Explore you future today with one of our many exciting career opportunities.

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