Director, Sales Operations

Riverbed transforms data into actionable insights and accelerates performance so organizations can deliver a seamless digital experience and drive enterprise performance. Riverbed is the only company with the collective richness of telemetry from network to app to end user, that illuminates and then accelerates every digital interaction. Riverbed offers two industry-leading portfolios: Alluvio by Riverbed, a differentiated Unified Observability portfolio that unifies data, insights, and actions across IT, so customers can deliver seamless, secure digital experiences; and Riverbed Acceleration, providing fast, agile, secure acceleration of any app, over any network, to users anywhere.

Together with our thousands of partners, and market-leading customers globally - including 95% of the FORTUNE 100 -, we empower every click, every digital experience.

Title: Director, Sales Operations

Location: Remote/Home Office - Texas, Illinois, Maryland, Virginia, North Carolina, or Massachusetts preferred.

As a Director, Sales Operations you'll partner with executive management in driving business management and operational issues relative to the field sales organization. The role will spearhead the business management, planning and process development of our sales model, helping increase market share acquisition, while driving accurate reporting and forecasting methodologies for Riverbed.

• Sales Strategy & Business Planning - Facilitate the geography strategic sales planning process and modeling with annual & quarterly updates. This includes Sales Coverage Models, Familiarity with Commission Processing, and Quota Setting.
• Sales Forecasting and Reporting - Provide standard and ad-hoc sales forecasting and sales reporting capabilities for the Americas Geography.
• Account & Opportunity Review Management - Drive best practices for the sales team to plan annually for accounts & deliver proper close plans for opportunity success.
• Sales Process & Documentation: Refine the existing processes to improve Sales Productivity, trouble shoot current processes to ensure sales has a champion within the company to get answers for customers with a sense of urgency, and effectively document process for future continuous improvement.
• Sales Compensation - Partner with Sales Leadership and Finance to ensure fair and documented quota setting in addition to driving sales compensation design changes.

• Background in Sales Operations, Channel Operations, Sales, Sales Finance or similar role at a fast-paced technology company (hardware or software).
• Strong, proven track record of supporting executive level sales staff with executive-level business planning, presentations, end-to-end account & opportunity win/loss acceleration, meeting & event planning/coordination, ad-hoc reporting and analysis.
• Track record of working in a matrixed organization, where key resources may report into other areas of the company but are essential to meeting goals and accomplishing tasks.
• Leveraging MS Office suite of products - expertise with excel is a must and ability to create Exec level decks is critical.
• Deep understanding of CRM systems and processes (Salesforce.com, Clari & Quip) to enable on existing & new processes.
• Deep understanding of Business Intelligence tools, building reports or managing the building of the reports & enabling sales staff on value and use of the tools.

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.

Benefits & Perks vary by Country. To learn more

With a 20-year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance While we are a 'customer-first' company, we are all about our people with a shared commitment to creating a global impact. We bring our best selves to work and pursue excellence, trust, and respect for one another. We welcome diversity and value and encourage transparency and open communication throughout the company. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their wellbeing. We are committed to our people, partners, and customers while supporting the communities where we work and live. It's the Power of WE that binds us together.

We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. We understand that when people can be themselves, more is possible. We would love to have more people on board to join us on our journey to be better every day! So, come speak with us about career possibilities at Riverbed.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

Riverbed encourages all of its U.S. employees to be fully vaccinated for COVID-19, but does not presently require its U.S. employees to be fully vaccinated unless such vaccination is required by applicable law or the duties of the specific position. If a specific position requires an employee to be fully vaccinated because of either applicable law or the duties of the position, then the offer of employment will be expressly conditioned on the individual being fully vaccinated for COVID-19 on or prior to their start date and providing proof of such vaccination unless the individual is legally exempt.

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