Shipping Coordinator

Company Description

Riverdale Global is developing the next generation of liquid color technology; setting a new standard for economy, sustainability, and local service. We offer a complete color system through our proprietary, Sealed Color™ technology. We start with exact formulations of liquid color and additives using the highest quality components: heat stable, light stable, FDA compliant and heavy metal free pigments. Riverdale Global is headquartered in Aston, Pennsylvania USA. Our equipment is designed, manufactured, and supported by Maguire Products, exclusively for Riverdale Global, providing our customers the most advanced and accurate delivery equipment in the industry for cleanliness, functionality, and efficiency.

Job Overview

We are seeking a skilled and organized Shipping Coordinator to join our team. As a Shipping Coordinator, you will play a crucial role in ensuring the smooth and efficient flow of our shipping operations. Your primary responsibility will be to coordinate and monitor the shipment of goods, from the initial order placement to final delivery, while maintaining a high level of customer satisfaction. The ideal candidate should have excellent communication skills, strong attention to detail, and a solid understanding of logistics.

Responsibilities

Coordinate Shipping Operations:

• Oversee the entire shipping process, from order placement to final delivery, ensuring timely and accurate shipments.
• Liaise with carriers and internal departments to schedule and track shipments.
• Prepare shipping documents, including packing lists and customs forms, in compliance with applicable regulations.
• Ensure proper packaging, labeling, and handling of goods to prevent damage or loss during transportation.

Monitor Shipment Progress:

• Track shipments and maintain accurate records of shipping activities, including shipment status, delivery dates, and any delays or issues encountered.
• Communicate shipment updates to internal stakeholders, customers, and suppliers, ensuring all parties are informed about the progress of their orders.
• Proactively identify and resolve any shipping-related problems or discrepancies to minimize delays and ensure customer satisfaction.

Optimize Supply Chain Efficiency:

• Identify opportunities to streamline shipping processes and reduce costs without compromising quality or delivery timelines.
• Continuously evaluate carrier performance and help negotiate favorable rates and service agreements to optimize logistics operations.

Customer Service:

• Provide excellent customer service by promptly addressing inquiries, concerns, and requests related to shipping.
• Ensure customers receive accurate and timely information regarding their orders, including tracking details and delivery schedules.
• Handle customer complaints or issues related to shipping, working closely with relevant departments to find swift resolutions.

Compliance and Documentation:

• Stay updated on shipping regulations, trade compliance, and customs requirements to ensure adherence to legal and industry standards.
• Prepare and maintain accurate shipping records, including bills of lading, shipping logs, and other required documentation.
• Collaborate with customs brokers and other authorities to facilitate smooth customs clearance for international shipments.

Requirements

• High school diploma or equivalent qualification; Bachelor's degree in logistics, supply chain management, or a related field is a plus.
• Proven experience as a Shipping Coordinator or in a similar logistics role preferred.
• Strong knowledge of shipping and freight forwarding processes, including domestic and international shipping regulations.
• Proficient in using shipping software, inventory management systems, and Google Office Suite.
• Excellent organizational and multitasking skills, with a keen eye for detail.
• Effective communication skills, both written and verbal, with the ability to interact professionally with internal and external stakeholders.
• Problem-solving and decision-making abilities, with a proactive approach to resolving shipping-related issues.
• Ability to work in a fast-paced environment, prioritize tasks, and meet tight deadlines.
• Familiarity with ERP systems and experience in e-commerce logistics is desirable.

Join our dynamic team and contribute to our efficient shipping operations. As a Shipping Coordinator, you will have the opportunity to showcase your organizational skills, attention to detail, and problem-solving abilities while ensuring seamless delivery of goods to our valued customers.