Technology Support Specialist

THE RIVERDALE VISION

Students learn to use their minds well, engage creatively, and act compassionately.

THE RIVERDALE MISSION

Riverdale develops inquisitive, imaginative, and eager learners. Our students demonstrate academic mastery through the exhibition to become effective communicators and responsible leaders.

EQUITY STATEMENT

The Riverdale School District strives to create an inclusive and racially affirming environment that welcomes and values the diversity of our staff and students. Riverdale School District believes that having a diverse faculty and staff reflective of the demographics of the community, country, and world provides significant value to students of color and all students and adults and will commit to putting practices in place that will lead to a more diverse workforce.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications described in the list above. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. We would encourage you to apply, even if you don't believe you meet every one of our qualifications described. If you are unsure whether you meet the qualifications of this position or how this would be determined, please contact Human Resources: Tammie Wing (503.262.4840 or twing@riverdale.k12.or.us) to discuss your application.

Equal Opportunity Employer

Riverdale School District recognizes the diversity and worth of all individuals and groups. It is the policy of the Riverdale School District that there will be no discrimination or harassment of individuals or groups based on race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, marital status, age, veterans’ status, genetic information or disability in any educational programs, activities, or employment.

Reasonable accommodations for the application and interview process will be provided upon request and as required in accordance with the Americans with Disabilities Act of 1990. Individuals with disabilities may contact 503.262.4840 for additional information or assistance. Speech/Hearing impaired persons may contact the District for assistance through the Oregon Telecommunications Relay Service at 1-800-735-2900.

RIVERDALE SCHOOL DISTRICT 51J

JOB DESCRIPTION

(CREATED 7/27/2020...UPDATED 8/3/2020)

JOB TITLE: TECHNOLOGY SUPPORT SPECIALIST

LOCATION: Grade School, High School, and District Office

CHARACTERISTICS: Classified employee

REPORTS TO: Technology Coordinator

WORK CALENDAR: 210 days per year (prorated for the remainder of the 2024-25 fiscal year)

EVALUATION: Evaluated annually by the Technology Coordinator

OVERVIEW OF THE POSITION

The Technology Support Specialist provides front-line primary technical support to students and staff when they encounter technical issues relating to hardware, software, and peripherals. They also support the work of the Technology Coordinator and staff use of technology as it relates to instruction and productivity. They are also responsible for responding to, documenting, and resolving support requests in a timely manner.

RESPONSIBILITIES/DUTIES

ESSENTIAL JOB FUNCTIONS

• Possess knowledge of District policies and regulations relating to areas of responsibility.
• Provide exceptional customer service in person, via phone, and via email as appropriate to resolve technical support requests as well as troubleshoot hardware, software, and network issues.
• Follow District technology equipment standards and provide input on decisions related to new hardware and software acquisitions.
• Deploy, install, maintain, and upgrade district-owned staff and student technology, including computers, printers, peripheral devices, and software to meet District support standards and the needs of the District.
• Use District standards and procedures to help support network connectivity for end-users, including troubleshooting problematic physical connections and working to follow Riverdale technology standards and procedures to ensure a secure network environment.
• As directed, provide training in the operation and use of systems, computers, and peripheral equipment to school personnel and students.
• Manage projects related to the acquisition and implementation of equipment and systems.
• Maintain technology hardware and software inventories per Riverdale policies and practices.
• Read, assimilate, and translate technical documentation in a clear, meaningful way for staff and students.
• Coordinate the procurement of technology equipment, replacement parts, and supplies as needed in accordance with District technology purchasing guidelines.
• Maintain the confidential nature of all information maintained on data systems and related to this position.
• Support all District technology goals, policies, and procedures.
• Work with the Technology Coordinator to ensure the effective operation of systems and equipment.
• Prompt and regular attendance.
• Other duties as assigned by the supervisor.

ADDITIONAL JOB FUNCTIONS

• Attend staff meetings and serve on staff committees as required.
• Maintain professional competence through participation in District-provided in-service activities and/or self-selected professional growth activities related to job responsibilities.
• Provide technical assistance to staff to support them in the completion of their work activities.
• Provide pickup and delivery services of computer equipment and software when necessary.

ESSENTIAL JOB REQUIREMENTS - QUALIFICATIONS

• Hands-on experience working in computer installation, maintenance, applications, and end-user support.
• Computer hardware, software, and network skills, preferably including ChromeOS, G Suite, and macOS.
• Problem-solving skills and knowledge in the maintenance of computers, printers, and related devices.
• Strong communication and interpersonal skills that build positive workplace rapport.
• Effective organizational skills, ability to self-manage, and enjoyment of assisting others with tech needs.

OCCUPATIONAL REQUIREMENTS

• Valid Oregon driver's license and excellent driving required.
• FBI fingerprint clearance is required.
• Valid First Aid/CPR-AED certification preferred.
• Genuine enjoyment of working with students and staff.
• Outstanding oral and written communication skills that are effective with both students and staff.
• Respecting confidentiality in the workplace and maintaining workplace professionalism.
• Technical competencies, including computer hardware, operating systems, networking, audio-visual, etc.

EDUCATION / VOCATIONAL PREPARATION

Associate’s degree in technology or equivalent and periodic training to maintain current technical skills.

PHYSICAL REQUIREMENTS

When performing the duties of this job, the employee is regularly required to talk, see, or hear. The employee is frequently required to walk, stand, sit, use fingers and hands for fine manipulation, handle or feel, reach with hands and arms, and move around inside and outside of buildings. The employee is occasionally required to push, pull, bend, stoop, crawl, kneel, and crouch. The employee must lift and/or move up to 35 lbs and occasionally 50 lbs.

The employee may occasionally climb stairs or ladders. The employee must have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus, with or without vision correction.

WORK ENVIRONMENT

The work environment is public school offices, classrooms, and related structures. The noise level of the work environment is usually low to moderate, but occasionally high, depending upon the location, the student population, and current activities. The employee is occasionally exposed to wet or humid and outdoor weather conditions, including seasonal heat and cold. The employee may occasionally be exposed to contagious diseases, bodily fluids, and blood-borne pathogens.

The employee may be exposed to moving parts of nearby machinery, a variety of cleaning agents, some hazardous chemicals and fumes, risk of electrical shock and mechanical vibration.

TERMS OF EMPLOYMENT

Salary and fringe benefits will be approved annually by the School Board.

ACKNOWLEDGMENT

THIS JOB DESCRIPTION IS INTENDED TO PROVIDE AN OVERVIEW OF THE REQUIREMENTS OF THE POSITION. AS SUCH, IT IS NOT NECESSARILY ALL INCLUSIVE, AND THE JOB MAY REQUIRE OTHER ESSENTIAL AND/OR NON-ESSENTIAL FUNCTIONS, TASKS, DUTIES, OR RESPONSIBILITIES NOT LISTED HEREIN. THE DISTRICT RESERVES THE SOLE RIGHT TO ADD, MODIFY, OR EXCLUDE ANY ESSENTIAL OR NON-ESSENTIAL REQUIREMENT AT ANY TIME WITH OR WITHOUT NOTICE. NOTHING IN THIS JOB DESCRIPTION, NOR BY THE COMPLETION OF ANY REQUIREMENT OF THE JOB BY THE EMPLOYEE, IS INTENDED TO CREATE A CONTRACT OF EMPLOYMENT OF ANY TYPE.