Manager Banquets

Summary: Responsible for managing the daily execution of all Event Center and Banquet operations. Functions in the properties continuing effort to deliver outstanding guest service and financial profitability. Ensure that operational decisions align with guest service, F&B and marketing strategy.

Engagement Expectations

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation
  
  

Essential Job Functions

• Efficiently plan, organize, and lead the employees in the Event Center Operations and Banquets while ensuring optimal guest satisfaction.
• Responsible for managing the daily execution of all banquet functions in the Casino’s continuing effort to deliver outstanding guest service and financial profitability
• Manage daily Banquet functions to include, but not limited to, planning, organizing and executing breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, concerts and galas, etc.
• Oversee the setup of function rooms to include, but not limited to, the placement of linens, silver, glassware and chinaware according to event specifications and a full inspection.
• Executes strategic plans to achieve revenue goals by generating new sales ideas and researching new markets and trends.
• Communicate and enforce contractual agreements pertaining to meeting space, food and beverage and special concessions.
• Knowledge of systems used (POS, table management system, guest recognition, sales analysis tools, forecasting/budgeting, review of profit and loss statements)
• The ability to work closely with the Director of Food & Beverage, Executive Chef and V.P. of Marketing to design an effective menu and wine list while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Oversees daily Operations relating to the service experience throughout the Casino and acts as a decision maker on property.
• Hires, trains and evaluates Team Members in the Event Center and Banquet
• Responsible for ensuring accurate scheduling of the Event Center Departments based on operational needs and marketing events.
• Responds to guest complaints and resolves them in a way that ensures the guest will return again quickly and ensures that every guest leaves happy.
• Opens and closes the banquet ensuring appropriate housekeeping and presentation standards are adhered to following established procedures and checklists.
• Complies with all casino rules and regulations.
• Performs all other duties as assigned.
  
  

Qualifications

• Must be 18 years or older.
• College degree preferred, specializing in restaurant management, sales or equivalent experience required.
• 3 to 5 years' previous experience leading a Banquet and Events operation with casino experience a plus.
• Requires a working knowledge of food and beverage operations and core standards, policies, and standard operating procedures.
• Proficient computer knowledge, specifically Micros, Reserve, Open Table, Microsoft Suite and Google Suite operating systems
• Knowledge of database and player rating software preferred.
• Excellent communication skills, both written and oral.
• Available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.