What are the responsibilities and job description for the Martoranos Server position at Rivers Casino Pittsburgh?
Job Title: Martorano's Server at Rivers Casino Pittsburgh
Position Summary: Join our dynamic team at Rivers Casino Pittsburgh as a Martorano's Server, where you'll play a key role in ensuring exceptional customer service. Your primary responsibility will be to ensure that all guests are treated with promptness, professionalism, and courtesy.
Responsibilities:
- Welcome every guest with a warm smile and adhere to the sequence of service for an excellent guest experience.
- Take orders precisely and efficiently, ensuring accuracy and completeness.
- Describes dinner features as needed, including menu changes and daily additions.
- Demonstrate a comprehensive understanding of all operational procedures related to the job and ensure that the restaurant is impeccably set and prepared for business, maintaining high standards of cleanliness.
- Maintain knowledge of menu items, specials, and prices, and utilize the pivot point system for accurate food placement.
- Complete all side work and assigned duties promptly and effectively, setting an example with your work ethic and appearance.
- Offer assistance to all guests, irrespective of their seating location, and handle any guest concerns or issues promptly and courteously.
- Maintain a clean and hygienic work area at all times, adhering to safety standards and accident prevention protocols.
- Foster effective communication between shifts, staying informed about departmental policies, procedures, and any schedule changes.
Qualifications:
- 2 years of experience in a bar, lounge, or full service restaurant.
- Excellent interpersonal communication skills in English, enabling effective interactions with both guests and team members.
- Capacity to work efficiently under pressure and a history of demonstrating sound judgment.
- Commitment to maintaining a well-groomed appearance.
- Compliance with all departmental rules, procedures, and safety measures
- Ability to work a flexible schedule, including holidays.
Physical Requirements:
- Physical ability to stand, walk, bend, with the capacity to lift and push up to 25lbs.
The above duties and responsibilities are representative. Full job descriptions are available upon hire.
