Cocktail Server at Rivers Casino

Job Title: Cocktail Server at Rivers Casino

Position Summary: As an Cocktail Server at Rivers Casino, you will be providing top-notch beverage service to our casino guests. Your role entails delivering service with efficiency, courtesy, and professionalism, while upholding the highest standard of customer care.

Responsibilities:

• Provide efficient, courteous, and professional beverage service to all casino customers.
• Retrieve empty glasses and ensure their proper placement.
• Assist in the preparation of drink orders, including icing glasses and garnishing drinks.
• Manage assigned area by taking drink orders, presenting drinks to customers, and handling payments.
• Maintain a clean station consistently, and perform designated side work duties.
• Uphold standards by setting examples with your appearance and work ethic.
• Address any guest complaints or issues promptly and courteously.
• Facilitate clear communication between shifts.
• Maintain a thorough awareness of safety protocols and prevent accidents, reporting any incidents immediately to the supervisor.
• Flexibility to work across all shifts

Qualifications:

• Excellent customer service and communication skills, with a keen ability to respond to visual and aural cues.
• Must be able to communicate with guests verbally in English.
• Must be able to work in a smoking environment.
• Proficiency in money handling and basic math skills.
• Outstanding interpersonal communication skills to engage effectively with guests and team members.
• Capacity to perform under pressure.
• Prior experience and a demonstrated track record of sound judgment preferred.
• Cooperative, helpful, and friendly nature with a well-groomed appearance.
• Punctuality and adherence to procedures are essential.
• Ability to successfully complete RAMP (Responsible Alcohol Management Program) course.
• Adhere to Cut Off Procedures.
• Ability to work collaboratively as part of a team.
• Flexibility to work various shifts, including holidays.
• Ability to obtain and maintain all necessary licensing.

Certifications:

• Must be able to obtain a Pennsylvania Non-Gaming License. Rivers Casino will assist in the application process and pays the fee associated with this license.

Physical Requirements:

• Extended periods of standing and walking, with flexibility for bending, stooping, and twisting during service.

• Must be able to lift up to 20 pounds frequently.

The above duties and responsibilities are representative. Full job descriptions available upon hire.