What are the responsibilities and job description for the Front Desk Representative position at Rivers Casino?
Summary :
The Front Desk Representative is responsible for registration and check-out, assisting in reservation operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of personal experiences, and develop relationships with guests that will compel them to return.
Responsibilities :
- Greet guests warmly and provide a sincere welcome, ensuring positive and clear communication.
- Engage with guests throughout their stay to ensure they feel valued and appreciated.
- Review arrivals and block rooms based on VIPS, repeat guests, packages, and special requests.
- Monitor room availability and manage the registration process, including key coding and promotion of marketing programs.
- Verify and process credit card transactions, handle cash, make change, and balance assigned banks.
- Close guest accounts at check-out, ensuring satisfaction
- Answer phones with positive communication, input messages, retrieve mail and packages, and relay information to guests.
- Stay informed about rates, packages, promotions, in-house groups, closed-out dates, and local attractions.
- Maintain up-to-date knowledge of property amenities, special events, and local area attractions.
- Act as a PBX / Reservations Representative, utilizing the switchboard phone system.
- Deliver guest items as needed and communicate with other departments via telephone or radio.
- Inform management of any suspicious activity and adhere to hotel emergency procedures.
Qualifications :
Certifications :
Physical Requirements :
The above duties and responsibilities are representative. Full job descriptions are available upon hire.
