General Manager

Summary: Plans, directs and formulates policies, sets strategies and provides overall direction of casino operations. Leads the executive team and their subordinates in all functions of casino operations and administration.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• Confers with executive staff to plan business objectives, develop organizational policies, coordinate functions and operations between departments, and to establish responsibilities and procedures for attaining objectives.

• Develop a strategic plan to advance the company's mission and objectives and to promote revenue, profitability, and growth as an organization.
• Oversee company operations to ensure production efficiency, quality, service, and cost-effective management of resources.
• Plan, develop, and implement strategies for generating resources and/or revenues for the company.
• Identify acquisition and merger opportunities and direct implementation activities.
• Approve company operational procedures, policies, and standards.
• Promote the company through written articles and personal appearances at conferences and on radio and TV.

• Reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current markets, economic and other conditions.
• Responds to changing market conditions and adjusts business strategy to maximize revenue and profit.
• Directs and coordinates formulation of financial programs to provide funding for new or continuing operations to maximize returns on investments and to increase productivity.
• Plans and develops labor and public relations policies designed to improve company's image and relations with customers, employees, owners and public.
• Evaluates performance of executives for compliance with established policies and objectives of the casino and contributions in attaining objectives.

• Ability to extend complementary services in accordance with the approved comp matrix.

• Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Pennsylvania Gaming Control Board regulations.
• Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
• Performs all other duties as assigned.

Qualifications:

• Must be 18 years or older.

• Bachelor's Degree required.
• Fifteen or more years’ progressive casino management experience.
• Minimum five years’ senior executive casino operations experience or equivalent combination of education and experience.
• Experience in strategic planning and execution.
• Knowledge of contracting, negotiating, and change management.
• Ability to communicate and interact with officials at all levels of government and to work effectively with a wide range of constituencies in a diverse community.
• Ability to motivate teams and simultaneously manage several projects.
• Ability to communicate with Team members and guests.

Physical and Mental Demands:

• Regularly required to see, talk and hear; use hands to finger, handle, or feel.
• Must occasionally lift and/or move up to 10 pounds.
• Able to work with others while maintaining a positive and professional demeanor.