What are the responsibilities and job description for the Front Desk Agent position at Rivers Edge Motel?
Front Desk Agents employed at our property have a team-oriented spirit, a desire to work with people, enjoy a flexible schedule, and have an impulse for learning the ins and outs of the hospitality industry. This position is excellent for Western Carolina Students. We offer a flexible schedule, extremely competitive pay, room for growth if desired, and the daily opportunity to do homework on shift once duties are completed. Our two properties are located in Cherokee, NC, a booming tourist area with lots of events and interesting people coming through our doors. If this piques your interest please apply!
Front Desk Agent Job Description is as Follows:
- Answer all phone calls, make and or cancel reservations
- Identify different rate plans associated with a reservation and the way said rate plan is treated
- Complete the check-in and check-out process with ease and professionalism
- Coordinate with housekeeping staff as necessary to ensure room cleanliness, readiness, and guest special requests are taken care of
- Become familiar with third party reservation websites (Booking.com, Expedia, etc.)
- Shift chores such as dusting the lobby, cleaning and making coffee in the lobby, mopping one small common area, and ensuring all necessary stock is brought to the front desk (cups, paper, coffee etc,). The chores will be listed and explained during training and they are dispersed daily between all shifts
- Be a liaison for the property when necessary between housekeeping, third parties booking sites, guests, and brand standards (all will be explained during training)
- Completion of online training which is to be done on property with your assigned trainer who will be the hiring manager or our front desk manager (this is a truly enjoyable experience during your early employment with us)
WCU students majoring in hospitality and tourism or other related majors, and all other qualified applicants with hotel experience will have priority for this position. With that being stated, all applications will be reviewed to the fullest extent. There are multiple positions among all shifts available between two different properties, so we look forward to receiving your application and finding the position that is best fit for you and your life.
Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Night shift
Application Question(s):
- In what city and state are you currently residing? Will you be able to reliably commute to the job site?
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $13 - $16