What are the responsibilities and job description for the Front Desk Agent position at Riverside Hotel?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently while maintaining a professional demeanor.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages as needed.
- Perform night audit duties as required, ensuring accuracy in financial reporting.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold guest relations by fostering a friendly and inviting environment throughout the hotel.
Skills
- Excellent phone etiquette and communication skills for effective guest interactions.
- Familiarity with front desk operations in a hotel or resort setting.
- Experience with phone systems and reservation software is preferred.
- Knowledge of night audit procedures is beneficial for those interested in late shifts.
Join our team as a Front Desk Agent where your contributions will directly impact our guests' experiences!
Job Types: Full-time, Part-time
Pay: $12.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evenings as needed
- Evening shift
- Morning shift
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Casper, WY 82601 (Required)
Ability to Relocate:
- Casper, WY 82601: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $16