What are the responsibilities and job description for the Competitive Customer Service Representative - Bilingual a Plus position at Riverside Marketing Firm?
Our company has an immediate opening for a Bilingual Customer Service Representative for our client located in the greater San Bernardino area.
In this entry-level role, you’ll be the first point of contact for customers, ensuring that their needs are met with professionalism and care. You’ll handle customer inquiries, manage sales-related questions, and collaborate across departments to ensure a seamless service experience. Your ability to communicate fluently in more than one language will be key in providing tailored support to a diverse customer base, ensuring that language is never a barrier to excellent service.
This is not only an opportunity to kickstart your career, but also a chance to grow within a supportive team, gain valuable customer service experience, and develop essential skills in communication, problem-solving, and sales support. If you’re looking for a dynamic role where you can make a real impact and advance your career, we’d love to meet you!
Customer Service Representative Key Responsibilities :
Coordinate customer transactions, including order processing and sales inquiries.
Generate customer orders, estimates, and service recommendations.
Verify product details, quantities, and pricing on all orders to ensure accuracy.
Provide daily customer support to address inquiries and assist with their needs.
Follow up on customer inquiries and requests promptly.
Maintain and update customer records and files for efficient tracking and communication.
Resolve customer complaints professionally and effectively.
Collaborate with the management team to develop corrective actions aligned with company goals.