What are the responsibilities and job description for the Customer Service/Order Entry position at Riverside Technologies Inc?
Description
Riverside Technologies, Inc. is currently seeking a full-time Customer Service Representative/Order Entry person to join our team.
Job Summary:
The primary responsibilities of the Customer Service Representative/Order Entry individual are to maintain detailed records of order activities and support customer accounts.
What You’ll Be Doing:
- Updating records/data entry and creating new records with excellent accuracy
- Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output
- Maintaining detailed records of order activity
- Communicating with suppliers, vendors, and distributors regarding product shipment and order status
- Resolving customer requests for assistance via phone and email; addressing issues and coordinating with internal departments to appropriately respond
- Placing purchase orders and credit card orders in a timely manner to fulfill sales orders secured by the sales staff
- Verifying accuracy and completeness of customer purchase orders
- Communicating and coordinating with Account Managers to make corrections and updates to all supporting documentation to complete purchase transactions
- Verifying stock of products ordered; communicating back ordered, end-of-life, or discontinued status of products to Account Managers and/or customers
- Registering warranties
- Performing other related duties as assigned
Requirements
What You’ll Need:
- High school diploma or equivalent required
- Relevant work experience in a customer service role
- Excellent customer service skills that exceed customers’ expectations
- Ability to meet departmental quality and quantity metrics
- Proficiency in MS Office (Word, Excel)
- Precise data entry and typing skills
- Regular, reliable attendance
- Great attention to detail
- Strong written, oral, and verbal communication skills
- Great organizational, planning, and time-management skills
- Ability to work both independently and as part of a team
- Ability to adhere to all company policies and procedures, including, but not limited to, dress code and professionalism
- Must be able to pass drug screening and background check
What You Can Look Forward to:
We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.
- PASSION: A passionate work environment—we are passionate about finding unique, creative solutions to our customers’ challenges.
- CREATIVITY: A creative environment with creative people—we enjoy finding creative solutions to different challenges.
- TEAMWORK: A team-centric environment—we thrive on working with others to reach a common goal.
