What are the responsibilities and job description for the Customer Service Team Lead, Insurance and Annuities position at RiverSource Life Insurance CO?
Key Responsibilities
- Lead and coach direct reports, provide work direction and support to team on process or procedures related to transaction processing or customer service standards and techniques.
- Assist and coach direct reports in resolving complex or high priority service issues, or respond to and resolve such issues directly, as necessary.
- Manage direct report workload and provide guidance in prioritizing work to meet or exceed all accuracy, transaction processing, and call quality metrics and standards.
- Participate in and provide subject matter expertise on cross-functional projects and/or process improvement teams that have implications to the customer service area.
- Provide feedback to direct reports through effective performance management practices; ensure employees are developing skills to promote both team and individual success.
Required Qualifications
- High School Diploma or GED
- 3-5 years of relevant experience on a customer service team, including a strong working knowledge of customer service processes, policies, techniques, and applicable regulations
- Prior experience coaching or providing indirect leadership to others
Preferred Qualifications
- Product-specific or financial services industry experience.
- Experience with Ameriprise customer policies and procedures.
- Strong organizational and communication skills, including the ability to explain complex issues in a clear, understandable manner.
About Our Company
We’re a diversified financial services leader with more than $1 trillion in assets under management and administration as of 2022. Our team of 20,000 people in more than 20 countries, advise and manage assets and income of more than 2 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Exempt/Non-Exempt
Job Family Group
Line of Business