WIC Nutrition Manager- Program Manager 3

Working title: WIC Nutrition Manager                Position #:

Classification title: Program Manager 3          

Division:  Public Health Services

Program: WIC & CHC Main Clinic

Reports to:   Senior Director Client Health Services 

FLSA status: Exempt:; Full-time

Wage Range: $68,379 to $98,398 annually; depending on number of years of transferrable experience and internal equity

RiverStone Health Overview:

Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection – HELP is what we do.  From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life.  Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve. Foremost, we are committed to the values of Justice, Equity, Diversity and Inclusion (JEDI) by cultivating an environment that protects and acknowledges the unique identities within our diverse community. 

Division and Program Overview: 

Client Health Services a Division of Public Health. WIC works within the guidelines of the Special Supplemental Nutrition Program for Women, Infants and Children (WIC) to provide nutrition assessment, education, planning, and consultation services.

RiverStone Clinic provides patient focused services to all patients regardless of ability to pay.

 Job Summary:

This job will be primarily managing WIC services, seeing clients of WIC as needed and 8 hours per week working with the Community Health Center.

The WIC Nutrition Manager is responsible for managing the daily operations of the WIC program. This position works directly with high risk pregnant women, infants, and children under the age of 5 years to meet the requirements of the WIC program and influence positive outcomes for families. The WIC Nutrition Manager manages and builds relationships between the community, staff, providers and clinics while bringing content expertise and knowledge surrounding the program elements, deliverables and metrics. Work is performed to ensure efficiency of program delivery, incorporating integrity and innovation to ensure a high level of customer service.

The WIC Nutrition Manager provides nutrition assessment, education, planning and consultation services for groups. The dietician encourages and assists patients to find better ways to provide healthy nutrition and seek resources that offer guidance for diet and nutrition. 

Essential Functions/Major Duties and Responsibilities:

A.   Program Management                                                                             50%

• Direct, supervise and evaluate work activities of all personnel in the department.

• Develop and implement organizational policies and procedures for the service line and public health services.

• Plan, implement, and administer programs and services in public health services including personnel administration, training, and coordination.

• Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.

• Establish work schedules and assignments for staff, according to workload, space, and equipment availability.

• Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.

• Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.

• Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.

• Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.

• Develop instructional materials and conduct in-service and community-based educational programs.

• Excellent internal communication with other RiverStone employees, and providers to ensure efficiencies and quality customer service.

• Willingness and ability to ensure quality work, support of others and participate in quality improvement processes.

• Represent RiverStone Health in meetings, trainings or public events when needed.

B.   Women, Infants and Children (WIC)                                                        35%

• Performs supervision of staff in WIC

• Develops and coordinates regular staff meetings

• Maintains all state regulatory requirements for all programs

• Coordinates staffing, orientation, training, evaluations, career development and discipline

• Interviews, selects and hires staff in conjunction with Human Resources

• Develops annual budget and provides input on budgetary considerations

• Applies for grants as needed

• Engages in public health leadership, including accreditation and special projects for the betterment of public health

• Participates in all emergent and nonemergent functions of Public Health Services as assigned

C.   Clinical Registered Dietician                                                                   10%

• Works with clinic leadership to establish and provide nutritional education and guidance to patients.

Non-Essential Functions/Other duties as assigned        5%                         

Perform other duties as assigned in support of the RiverStone’s mission and goals.

Education and Experience:

Minimum Qualifications

• Registered Dietician

• MS in Nutrition or Dietetics

• 5 years of experience including two years of supervisory responsibilities

• Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Certificates, Licenses, Registrations:

• Valid State of Montana Driver’s License in good standing

• Registered Dietician License

• Required to obtain emergency preparedness on the job training at a minimum of ICS 100, 200, 300, 400 and 700

 Knowledge, Skills, and Abilities:

• Computer literacy in Microsoft Office Suite.

• Knowledge of modern office procedures, practices, and equipment.

• Maintains a calm and positive demeanor during difficult client interactions.

• Demonstrates non-judgmental and empathetic listening skills.

• High degree of detail-oriented skill..

• Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.

• Motivated to work collaboratively and maintain a positive work environment.

• Effective problem-solving skills

• Ability to communicate clearly and effectively with supervisors, co-workers and customers.

• Ability to prioritize and perform a wide range of tasks under pressure of frequent interruptions.

• Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.

• Understands and adheres to administrative policies and procedures.

Customer Service Excellence:

• Does things right the first time and accepts responsibility for mistakes

• Welcomes people to RiverStone Health

• Shows respect for each customer

• Anticipates customer needs and concerns

• Updates and informs customers

• Assists others and goes the extra mile

• Protects privacy and confidentiality

• Demonstrates proper telephone etiquette

• Gathers information and responds to complaints promptly

• Being professional

• Accepts ownership of Service Excellence.

 Supervision:

Number FTE Directly Supervised: 9

• Registered Dietician

• Nutrition Educators (CPA)

• Administrative Support

Number FTE Indirectly Supervised: 1

• Peer Breastfeeding Counselor

Physical Demands and Working Conditions:

• Standing, bending, sitting, lifting required

• Travel to home visits as needed

• Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, other vehicles, etc. Travel occurs in all weather conditions, including extreme heat and cold.

• Extended periods of computer work

• Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.

Freedom to Act & Decision Making:

• Responsible for staff and programs for WIC

• Work is structured by public health regulations and established medical practices.

• Decisions directly affect the quality of services provided to the public.

 Communications & Networking:

• Work directly with other team members to provide quality customer service for clients.

• Coordinates and/or provides direction for staff meetings, continuing education workshops, in-service meetings, educational materials, and training for staff as necessary.

• Responds to and resolves staff questions, will follow up on complaints and incidents as requested from Risk Management Manager, investigates clinical incidents to identify trends and opportunities for process improvement.

• Communicates with stakeholders for programs as needed

Budget & Resource Management:

Responsible for the WIC budget of $920,000 that supports 11 FTE’s

Salary : $68,379 - $98,398