What are the responsibilities and job description for the Hotel Front Desk Clerk position at Riverwalk Casino - Vicksburg, MS?
Essential Duties and Responsibilities
Include, but are not limited to:
- Greets, registers, and assigns rooms to hotel guests
- Verifies guest identification and establishes how the guest will pay for their accommodations
- Issues room keys and relays instructions to bellhops
- Keeps records of room availability and guests’ accounts on computer
- Computes bills and collect payments
- Makes and confirm reservations
- Answers PBX calls and routes call to proper extension
- Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino, or entertainment complex
- Advises housekeeping staff when rooms have been vacated and are ready for cleaning
- Contacts housekeeping or maintenance staff when guests report problems
- Performs simple bookkeeping activities, such as balancing cash accounts
- Records guest comments or complaints, referring guests to supervisor, if needed
- Assists guests as needed with purchase at the gift shop
- Keep the gift shop stocked with merchandise, as needed
- Performs other duties as assigned
