Associate Retail Manager (Meatpacking, NYC)

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

Rivian is seeking a dynamic and results-oriented field leader who desires the challenge of a new business and the excitement of building something from the ground up. This leader possesses a proven track record of delivering a world class customer and employee experience, demonstrating operational excellence, exceptional leadership skills, and a strong drive for results.

The Associate Retail Manager is accountable for daily operations, customer experience, and team performance at their assigned location(s). This individual will take a customer-first approach and ensure that performance goals are met daily, weekly, monthly, quarterly, and yearly, while effectively implementing Rivian's culture and core values. To be successful in this role, the Associate Retail Manager must thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset.

Responsibilities

• Execute strategies to support the organization in achieving revenue targets and market share growth.
• Establish and monitor key performance indicators (KPIs) to evaluate team performance and identify areas for improvement.
• Provide leadership and guidance to the local field team, fostering a culture of high performance, accountability, and continuous improvement.
• Clearly and consistently communicate goals to your teams, linking these goals to site, market, and org-wide target achievement and employee performance.
• Partner with cross-functional teams to understand and articulate customer preferences, market demands, and inventory management.
• Ensure a high level of customer satisfaction through your team's timely and effective communication, superior product knowledge, and ability to provide exceptional customer education and conversion support at any point in the end-to-end customer journey.
• Implement and enforce disciplined execution of standard operating procedures to ensure customer and employee experience is consistent.
• Continuously seek opportunities to enhance operational efficiency and cost-effectiveness.
• Keep a pulse on the local market, tracking and reporting on business trends across local cohorts to better inform the business.
• Export Rivian's culture and values to our teams and customers, ensuring they are upheld by our team members and reflected in our operations.
• Collaborate with the Retail Manager to meet or exceed goals, implement process improvements, and optimize daily operations
• Work with the cross-functional partners to plan and execute activations, events, and strategies that drive brand awareness, traffic, product education, lead generation, demand generation, retention, and conversion. .
• Lead the implementation of processes that enable team members to seamlessly move a customer through the funnel, leveraging our customer-facing platforms and internal tools.
• Support various special events and new site openings across the commercial organization as needed.
• Uphold site operations and standards for both front of house and back of house.
• Ensure all locations within your purview maintain compliance with all local, state, and federal regulations as well as Rivian company policy and procedures.
• Perform keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recaps
• Execute day to day operational duties, back of house upkeep, food & beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual displays, and events as necessary.
• Take on additional projects, duties and assignments as required and / or by request of commercial leadership.

Qualifications

Competencies :

Physical Requirements :

Pay Disclosure

Salary Range Rate for New York Based Applicants : $77,500- $96,875 Variable Commission Plan (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary : Rivian provides robust medical / Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment."

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital / domestic partner status, age, military / veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and / or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media / website, network / device, recruiting system usage / interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.

Salary : $77,500 - $96,875