RTS-Supervisor (Ready To Serve)

Welcome to Riviana Foods Inc.  While you may not know us by our company name, you grew up loving our brands many of which have been your favorite's for over 100 years.

We are America’s largest processor, marketer and distributor of branded and private label rice products.  Our portfolio includes over 20 trusted brands with more than 500 products widely distributed in many countries around the world.

Riviana brands are well known for their quality and excellence and the company is committed to providing the most wholesome products on the market today, leading the rice industry in innovation, and providing high-quality products you can be proud to serve your family.

Our global reach is an important factor in Riviana's success.  As a wholly-owned subsidiary of Ebro Foods, S.A., the world leader of the rice sector, we take a world view of the rice  business and draw upon the global resources of our parent company.

For a detailed look at our rice portfolio, click on this link - https://www.riviana.com/en-us/content/29880/OurBrands.aspx

Ready To Serve (RTS) Production Supervisor

The Production Supervisor plays a key role in overseeing the daily operations of the Riviana Memphis food manufacturing facility. This role is responsible for ensuring that production goals are met while maintaining high standards of safety, quality, efficiency, and employee morale. The supervisor will lead a team of production workers, manage resources, and coordinate with other departments to ensure smooth production processes. Responsible for ensuring that State and Federal guidelines are followed on the production floor and throughout the retort operation, helping drive production activities for accurate product formulations, processing methods and protocol for quality and food safety.

Key Responsibilities:

1. Production Management

• Supervise daily production operations to meet schedules, quality standards, and safety protocols
• Monitor and optimize the use of resources, minimizing waste and improving efficiency
• Ensure proper setup, operation, and maintenance of production equipment

2. Team Leadership & Staff Supervision

• Lead, train, and motivate a team of production workers to ensure optimal performance
• Provide regular feedback and conduct performance evaluations
• Manage employee relations, resolve conflicts, and maintain a positive work environment

3. Safety and Compliance

• Enforce adherence to food safety standards, sanitation guidelines, and workplace safety protocols
• Conduct regular safety audits and training sessions for production staff
• Investigate and report any safety incidents or violations

4. Quality Control

• Ensure products meet established quality standards and regulatory requirements
• Oversee quality checks and implement corrective actions for any non-conformance
• Collaborate with the Quality Assurance team to resolve quality issues and improve processes

5. Inventory and Supply Chain Management

• Monitor inventory levels and coordinate with the warehouse to prevent production delays
• Ensure timely and efficient handling of materials to meet production goals
• Minimize material wastage and optimize resource use during production

6. Reporting & Documentation

• Maintain accurate production records, including logs, reports, and quality control data
• Report production performance and any operational issues to management
• Ensure compliance with documentation requirements for audits and inspections

7. Continuous Improvement

• Identify and implement process improvements to boost productivity and reduce costs
• Analyze production data to uncover inefficiencies and areas for improvement
• Foster a culture of continuous improvement among production staff

Education

• College degree preferred – BS Food Science, Engineering or related work experience

Experience

• Minimum 2-3 years of experience in a supervisory role in a food manufacturing environment
• Experience with food safety regulations (e.g., HACCP, GMP, FDA, USDA)
• Retort experience in a food environment is a plus
• Technical background with experience in food processing preferred

Knowledge/Skills/Ability

• Strong leadership and team management skills
• In-depth knowledge of food manufacturing processes, GMPs, equipment, and safety protocols
• Proficient in production resource management
• Strong problem-solving and troubleshooting skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Knowledge of quality control and food safety standards (e.g., HACCP, SQF)
• Excellent communication and interpersonal skills

Physical Requirements

• Ability to stand, walk, and move around the facility for long periods
• Occasional lifting of up to 50 lbs
• Ability to work in hot, cold, and noisy environments
• Must be able to wear required personal protective equipment (PPE) including gloves, hairnets, and safety footwear

Working conditions

• Primarily works on the production floor in a food manufacturing facility
• Required to work in shifts, including weekends, and holidays, depending on production schedules
• Overtime may be required during peak production times

Competencies

CORE

• Results Orientation: Focuses on meeting or exceeding goals. Achieves superior performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback, and addressing performance problems and issues promptly​​​​​​​
• Teamwork: Works cooperatively with others as a team to achieve goals. Enables other groups to work as a cohesive team
• Continuous Improvement: Initiates, supports, and implements changes that lead to continual improvement of performance
• Communication: Clearly conveys information, on time, to those who need it, so that the audience understands and retains it
• Actively listens to ensure own understanding
• Commitment to Quality: Ensures work and information are complete, accurate, and meet all specified standards
• Personal Credibility: Demonstrates concern that one be perceived as responsible, reliable and trustworthy

LEADERSHIP

• Initiative​​​​​​​: Identifies what needs to be done and does it before being asked or required
• Influencing Others: Gains others’ support for ideas, implementing solutions, and achieving goals
• Problem Solving: Uses a logical, systematic approach to resolve problems
• Strategic Focus : Plans, makes decisions, and takes actions that support a long-range goal or vision that supports the company’s competitive position

Riviana Foods Inc. is an Equal Opportunity Employer and is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of actual or perceived race, color, creed, ancestry, religion, sex, national origin, age, military/veteran status, disability, predisposing genetic characteristic, marital status, sexual orientation/gender identity, citizenship where legally permitted to work, or any other protected category under federal, state or local law, regulation or ordinance.  This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations.