Operations Coordinator - Property Management

Do you want to change the world through property management and be part of something bigger? We’re disrupting the property management industry by providing a simple and effective rental experience for both owners and renters.

We want to help… Property owners who value their assets, time, and a long-standing relationship.

We will help them by… Providing a management service that creates a highly passive investment by focusing on transparency, communication, and maximum ROI while offering a high-level customer service experience for renters.

The change we want to make is… Create trust and security with property owners by going beyond the industry status quo to focus on the end goal of building long term wealth through real estate investment.

We will know we are successful when… Rize is recognized as the go to PM company for investors and brokerages in the single family and small multifamily spaces in Salt Lake City.

We’re transparent, mindful, and simplify the process for our clients. If this sounds like a good fit and you want to create change and drive outcomes, then you may be a good fit.

Role (Overview of the Position)

Supports the Director of Operations in overseeing and managing the financial and operational functions of the portfolio.

Responsibilities (Tasks Associated with the Role)

• Completes the daily transactions and tasks related to the financial operation of the portfolio by collecting and posting rent, fees, and other payments.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Answers phones and help with varied resident and prospective resident concerns.
• Assists in managing the client/owner relationship by communicating with owners regarding tenant delinquency.
• Submits past resident accounts to collections as needed.
• Completes housing/rental assistance paperwork.
• Assists with leasing functions as needed, including but not limited to setting up tours, processing applications and creating lease agreements.
• Assists Onboarding Coordinator in completing new property onboarding and disposition of no longer managed properties, including software setup, resident onboarding, and new client onboarding as needed.
• Other administrative tasks as needed.

Results (Expected Accomplishments)

• Ensures resident workflow is accurate and up to date
• Manages resident delinquency and enforces lease to maximize revenue
• Communicates effectively with residents and owners
• Ensures processes are followed to company standards
• Ensures accuracy in entering data into AppFolio and other databases
• Creates an atmosphere where tenants are happy and enjoy renting from Rize

Requirements (Expected Proficiencies)

• High school diploma required
• Minimum of 1 year previous property management experience
• Experience in understanding and execution of high-level customer service
• Ability to effectively communicate via phone, email, and in person
• Existing knowledge and continued learning of property management operations and law
• High degree of initiative and self-motivation; strong problem-solving skills
• Ability to work in a team and jump in to help when needed
• Advanced skills in Microsoft Office, Google Suite, and the ability to learn new software quickly
• Spanish speaking is preferred but not required

This job description is not all-inclusive and certain activities, duties, or responsibilities may be required of the team member as needed.

Must be able to pass a criminal background check to be considered for employment.

Information

Company offers medical, dental, and time off benefits.

This position is located at our company’s corporate office in downtown Salt Lake City, Utah at 1600 South State Street. Hours are from 8:30 am – 5:30 pm, Monday-Friday.

RIZE Property Management is an equal opportunity employer which recruits, hires, trains and promotes personnel for all job titles without regard to race, color, religion, sex, national origin, disability, genetic information, veteran status, or any other status protected under local, state, or federal laws.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday 8:30-5:30

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Salt Lake City, UT 84115: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Property management: 1 year (Required)

Work Location: One location

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Willing to work in-person at the office location in Salt Lake City

Education:

• High school or equivalent (Required)

Experience:

• Property Management: 1 year (Required)

Work Location: In person

Salary : $45,000 - $50,000